Group IT Cloud Administrator

Company description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job description:

Job Title: Group IT Cloud Administrator

Primary objective of the job:

The IT Cloud Administrator is responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure. They will also be responsible for the day-to-day maintenance and monitoring of the Azure operation, assist in troubleshooting and providing solutions for technical issues. Must be able to effectively prioritize and execute tasks, even while under pressure with self-motivation and self-direction. Must have the ability to work with incomplete requirement specs and resolve ambiguities with the originating function. Flexibility and the ability to prioritize tasks are important skills for this role as you will be required to multitask and deal with multiple urgent situations at a time.

Main Duties and Responsibilities:

• Support the Azure Cloud Operation, providing real-time monitoring of Azure services deployed
• Use portals to manage VMs, perform daily tasks and maintenance
• Proactively manage the Azure environment, working closely with the Architect and Engineering functions to report bugs, expedite bug fixes and bubble up feature requests
• Ability to go technically deep across Azure services and actively seek solutions to customer needs and communicate trends to leadership
• Active performance and utilization monitoring
• Monitor workloads for VM optimization and uptime of cloud infrastructure
• Respond to alerts of application instability, identifying root cause and corrective actions.
• Load balancing, caching, web servers, application servers, and databases
• Cost & Performance Optimization - Control infrastructure costs by continually looking for opportunities to right size servers and services
• Conduct health checks on a regular basis. Recommend infrastructure configuration changes to users (spin up/down)
• Add/remove resources (servers, storage, software) in the environment as needed
• Assisting with reporting on current infrastructure status, and planning for future usage
• Secure systems using best practices and continuously audit environment to confirm it is bulletproof
• Perform wide range of server administration duties including installation, maintenance, upgrades, patching, troubleshooting and widespread support of production systems
• Able to assist with Cloud strategy, adoption, and governance.

Academic Qualifications and Experience Required:

• Bachelor’s degree Computer Science; Information Technology or related studies
• Applicable Azure related certifications, AZ-104 preferred.
• Experience working in an IT Operational environment, specific Cloud experience would be an asset.
• Experience working with enterprise customers on Cloud specific solutions, application development and deployment
• Proven history of customer-obsession, including blog posts, how-to videos, etc.
• Experience analysing, troubleshooting, and providing solutions for technical issues
• ITIL certification considered an asset

Helpful Experience:

• Working with remote offices in an international environment
• Knowledge of telecom technologies, industry trends (architectures, technologies, services) used in wireline, wireless, and operators.
• Knowledge of industry best practice methodologies for analysing, defining and documenting the link between input business requirements and output technical solutions.
• Working experience and familiarity with an Agile/ Lean working environment
• Experience in managing technical delivery of projects.

Functional Skills:

• Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains: Azure Core Platform – Compute, Storage, Networking
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical and problem-solving skills
• Communication skills and technical knowledge to be confident when engaging with business managers and technical teams to ensure IT Cloud enablement across the business.