Group Head of Debtors Collections

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

To implement and foster a culture within the Collections department that embraces a strategic, customer-driven and result oriented perspective across the various teams. 

Main Duties and Responsibilities:

Leadership         

• You will ensure that the Collections team have the right technical skills as well as the softer skills required to make the O2C Collections
• Own the cash reporting from a collections perspective
• Own the debtor reporting across Digicel ensuring that systems are configured to streamline the process

Projects

• You will work on special projects and reports as needed or directed by Group Head, Business Support Services and/or Group Chief Financial Officer

• Provide leadership, support and guidance to the technical management team to ensure that the team can deliver on their stated objectives through ongoing assessment, coaching and development

Staff     

• Training and Coaching- You will be required to trains/coaches staff on work functions and policies but also provide feedback that keeps staff motivated
• Manage Team Workloads-  You will direct workflows, prioritize and redistribute workload as needed to ensure Best Practices and use of resources. You will also ensure all work and projects are managed effectively within a given timeline
• Monitor and Track Work- You will monitor and track completion of all cash work to ensure objectives are met; all payments, returns/corrections, chargebacks, refunds, credit card requests and write offs are processed

Performance/projects    

• You will create, set up, monitor and manage Credit Management performance globally
• You will review the payment method used and determine and recommend changes where required
• You will coordinate/Manage new payment method implementation such as Direct Debit, prepay (credit card)                                                                                                                                        
• You will work with the Cash Application & Allocation team to drive best practice                                                                                                                                                                                                                

Reporting and miscellaneous tasks           

• You will review the current reporting and working with the Markets, Verticals and Finance determine the optimum reporting required to drive the cash collection
• You will prepare monthly reports, detailing performance level and process improvements; Analyze these existing reports to enable a more pro-active way of working
• You will Improve and share working procedures and practices  

Academic Qualifications and Experience Required:

• Bachelor Degree
• 10+ years’ experience in credit and collection
• Experience dealing with team members at all levels
• Experience in dealing with outside suppliers, systems and projects
• Willingness and availability to travel as assigned

Functional Skills:

• Demonstrated ability to manage and prioritize
• Good understanding of internal controls
• Strong Customer and external Focus and a team player
• Ability to work on several tasks simultaneously
• A team player with a flexible approach and a willingness to learn
• Strong verbal and written communications skills