Registration Officer

Registration Officer

To support the delivery of quality customer service by offering detailed examination of documents and assist customers with normal daily requests to facilitate the efficient registration of business entities, changes thereto and to sustain/improve customer satisfaction levels in the Agency..

• Daily, monthly and quarterly reports prepared.
• Records and Logs maintained
• Documents examined and registered
• Documents examined and recommended for approval
• Advice and information is given to customers.
• Letters generated for approval
• Amendment Notices produced.

• Customers are accurately advised in keeping with legislative and agency policy and procedure.
• Documents are accurately examined and registered within stipulated timeframes in accordance with the law and Agency policies and procedures.
• The records maintained are accurate.
• Customer queries and issues are responded to within agreed timelines in accordance with the Agency’s policies and procedures.
• Work volume targets, daily, weekly and monthly deadlines are met.
• Confidentiality and integrity are exercised.
• Amendment Notices are thorough, error free and grammatically sound
• Appropriate utlilisation and accurate updating of DPMIS
• Accuracy and timeliness of reports
• Appointments with assigned Customers kept and reports of appointment submitted to New Registration Supervisor/Document Registration Supervisor within the agreed timeline
• Adherence to Agency and Unit policies and procedures.
• Advice and information given to Customers is accurate.                           

• Advises customers on the policies and procedures that should be followed in registering business entities, any changes thereto and charges.
• Carries out a detailed examination on documents submitted for registration, and approve where appropriate and/or submit, for further review and/or approval.
• Prepare Amendment Notices for documents submitted for registration which have been identified for rejection
• Update DPMIS where changes have been made to company records
• Refers difficult cases for resolution to the appropriate authority and follow through with customers as necessary.
• Maintains a record of customer enquiry and documents received.
• Prepares weekly, monthly and quarterly performance reports and submit to the Senior Customer Service Examiner.
• Dispatches certificates and other outgoing documents
• Carries out clerical support functions as directed.
• Performs other related duties as assigned from time to time.

• Examine documents and/or accept/reject submitted documents
• Liaise with customers and external bodies.

• Good understanding of legislative and agency requirements for the processing of documents.
• Working knowledge of relevant computer applications
• Exceptional interpersonal and communication skills
• Good time management and records management skills
• Good written and oral communication skills
• A keen eye for details
• Ability to work under pressure.

• Associate Degree in Business Administration or equivalent qualification; Paralegal Certification;
• At least one years’ related work experience

OR

• Certificate in Public Administration/Management Studies or equivalent qualification; Paralegal Certification;
• At least two years related experience