Laundry Linen Attendant - TMP

Responsible for the collection and delivery of Housekeeping, F&B linen, and guest valet clothing.

Main Duties & Responsibilities:

• Ensures that linen inventory count is conducted and advise manager of any immediate to ensure para levels remain consistent
• Stocks laundry item shelves as necessary.
• Collects soil linen from the different floors and transport to assigned collection points
• Receives guest phone calls and records this information on the control sheet.
• Collects guests' clothing from their rooms between 8am and 10am, in a logical sequence, ensuring the room number and name is clearly marked on the laundry list.
• Logs all guest clothing and staff uniforms, checking for discrepancies between the laundry list and actual count. Also checks for stains, tears and missing buttons.
• Informs the guest and Laundry Supervisor immediately of any problems with incoming clothing.
• Separates guest clothing and uniforms into appropriate classifications; dry cleaning, washing pressing, colors etc, and searches all pockets to remove foreign objects such as pens.
• Forwards clothing articles to the spotter, cleaner, presser and informs them of any unusual occurrences.
• Assembles and packs cleaned and pressed guest and staff clothing into groups as stated on the original laundry list inspecting each item to ensure of a quality finish and that all items are accounted for. Prices each laundry list and maintains appropriate production and accounting records.
• Returns guest clothing to their rooms ensuring the clothing is placed into the closet. Arranges staff uniforms on the storage rails by department.
• Informs Assistant Laundry Director or Laundry Supervisor on any projected shortages of materials.
• Maintains a clean, safe orderly work area and immediately reports any equipment malfunctions or safety hazards to the Laundry Production Supervisor or the assistant Laundry Director.
• Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
• Responds quickly and positively to guests' questions, requests, problems, and complaints and resolves them effectively and consistently.
• Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
• Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
• Demonstrates departmental knowledge and efficiency at all times.
• Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company's standards.
• Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
• Ensure your workspace is cleaned and sanitized as directed by the Company. (These processes may change from time to time based on seasonality or recommendations from our Health and Safety Department.)
• Practice good hygiene prior to reporting to work and when returning to your assigned workstation. This includes, but is not limited to: washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.
• Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.
• Perform other reasonable duties that may be requested from time to time.
• The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time.

Requirements:

• High school diploma or equivalent vocational training.
• Minimum one (1) year experience in a Laundry preferred.
• Attention to detail
• Exceptional customer service skills
• Able to work flexible hours (mainly late night)
• Valid driver's license
• Able to work in a fast pace environment