Customer Obsessed Associates

Customer Obsessed Associates

Join the Collective Solution family and make a GREAT impact in a growing environment! We are seeking customer obsessed Associates. 

(Recruitment will be done fully online!)

Find us on Facebook, Instagram and Youtube #collectivesolutionjamaica

WhatsApp us to talk more at 876-427-9503

 Responsibilities:

• Provide high level, world-class customer service to a wide range of customers.
• Gather information, research/resolve inquiries and logs customer calls
• Communicate appropriate options for resolution in a timely manner 
• Follow up with customers to ensure their needs and expectations are satisfied and promises are kept
• Exhibit excellent product knowledge while delivering information in a positive and articulate way
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, and knowledge base research whilst remaining engaged with customers.
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work simultaneously with multiple customers to resolve their issues
• Strong ability to use technology

Competencies and Skills:

• Minimum Three (3) CSEC Subject - Including English A or B OR HEART Certificate in Customer Service, Front Office, Business Studies (Level 2)
• Flexibility to work any shift within a 24-hour period (including weekends and holidays)
• Computer and internet knowledge 
• Possess the ability to type minimum 30 WPM (90% accuracy)
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills and strong attention to detail 
• Excellent time management and prioritization skills
• Adaptable and able to manage change whilst maintaining a positive attitude.

Benefits and Activities

• Perfect attendance bonus
• Onsite Cafeteria 
• Paid training 
• Free health & life insurance
• Heart Trust Certification after training
• Attractive incentive packages
• Continuous training and development 
• Unparallel growth opportunities
• Vibrant employee engagement activities
• Referral Bonus
• Fun, family-oriented environment

• Round-trip shuttle service from Montego Bay, St. James and Lucea, Hanover