Telemarketer / Customer Service Representative

Telemarketer / Customer Service Representative

Title: Telemarketer / Customer Service Representative

Job Profile:

The Telemarketing/Customer Service Representative provides quality service to our existing and potential customers to drive sales by working with lead lists in addition to inside/outside sales representatives.  The Telemarketer/CSR will be required to answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. He/she must always project a professional company image through phone interaction and in-person.

Key responsibilities and accountabilities:

• To drive sales by following up with all relevant sales opportunities
• To represent company in a positive and professional manner
• To work with all personnel and outside contacts to satisfy clients and achieve company goals
• To provide quality service to the company’s customers in all assigned tasks while upholding our values at all times
• To update client and contact information in the sales database
• Conduct follow-up with prospects and customers in a timely manner as required
• Conduct follow-up internally to ensure customer orders are prepared for pick-up/delivery as per the specified requirements
• Complete all documentation required in a timely manner
• Present a professional image at all times to customers and co-workers
• Required to achieve a pre-determined daily call volume and sales quotas
• The ability to negotiate & to handle customer queries & conflicts
• To prepare administrative reports on a daily, weekly and monthly basis
• Any other duties, as assigned

Skills & Specifications:

• Computer literate in Microsoft Office Applications.
• Ability to operate under pressure, achieve goals and meet tight deadlines.
• Ability to work independently and take initiative with minimal direction.
• Build excellent working relationship to attain goals.
• Work collaboratively as a team member.
• Be self-motivated, confident & energetic.
• Communicate excellently both orally and written
• Excellent Customer Service Skills
• Excellent Communication and Phone Skills
• Excellent Organizational Skills
• Excellent Problem Solving Skills
• Must be able to Multi-task
• Positive Attitude and Strong Work Ethic

Qualifications:

• Minimum five (5) GCE O’ level, CXC orCapepasses, including Math and English.
• Must be proficient with computers - MS Word & MS Excel
• Draughting Experience an asset
• Sales Experience an asset
• A valid driver’s license would be an asset