Technical Service Representative

The Technical Service Representative acts as a liaison between the customer and the company, providing excellent customer service to all customers and generating sales.

Technical Service Representative

Job Summary

The Technical Service Representative acts as a liaison between the customer and the company, providing excellent customer service to all customers and generating sales.

Duties & Responsibilities 

• Acquire new customers and maintain existing ones through excellent customer service and sales techniques
• Promote and sell the company’s products
• Provide customers with timely, pleasant and accurate service
• Resolve customer complaints
• Provide clerical support to the Sales Department
• Issue delivery notes, credit notes, invoices and quotations to customers where applicable
• Ensure that the Stores area is organized

Qualifications & Skills 

• M.E.E.E.T or E.E.E.T Diploma  (or similar)
• At least 5 O’ level passes
• Minimum of 2 years of relevant experience working with both internal and external customers
• Must have excellent computer skills – Word, Excel, Outlook.
• Must have good multi-tasking skills, excellent customer service skills; ability to handle difficult customers in person;
• Ability to work well with fellow employees