Site Production Manager

On behalf of our client, we are seeking to identify qualified candidates with a proven track record of leading to fill the role of Site Production Manager.

Job Scope
This position is responsible for the overall leadership of the assigned production floor/site and directs the activities of account managers through the following duties:
 
Essential Duties and Responsibilities:

• Collaborates with Vice President of Operations (VPO) and Senior Leadership as needed to develop production floor objectives, strategies, performance projections and incentives.
• Manages and drives production on the collection floor by ensuring that everyone stays on task and enforces the company’s KPIs, directives and strategies. 
• Develops special campaigns, dialer activities, month end and special blitzes to maximize collections results.
• Utilizing Collection Resource System (CRS), manages and oversees assigned production floor’s inventory of accounts to ensure debtors are being contacted in accordance with company, client and FDCPA guidelines.
• Conduct group and one-on-one training on all aspects of collections and designated operations presentations in compliance with the requirements of the VPO.
• Maintain the company’s ethical and compliance standards by aligning the regulatory environment, collection objectives, and overall business strategies.
• Provide coaching and feedback, resolve grievances and manage conflict to ensure a more productive production floor.
• Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Provide regular and timely reporting to VPO, site leadership and its clients as requested and directed.
• Possess working knowledge of Microsoft Office (Word, Excel, and PowerPoint), email, and internet.

                            
Education and/or Experience:

• Bachelor's degree from a four-year college or university,
• A minimum of 10 years managing others is required or a combination of education and experience providing equivalent knowledge.
• Call center Management experience is required.

 Though we appreciate all applicants, only shortlisted candidates will be contacted.