Service Manager, ANSA Motors Limited

The Senior Manager will be required to efficiently manage the daily Technical Operations of the Service Department ensuring vehicles are fixed, to guarantee Customer Satisfaction whilst adhering to established company policies & procedures.

Job Summary:

• The Senior Manager will be required to efficiently manage the daily Technical Operations of the Service Department ensuring vehicles are fixed right the first time to guarantee Customer Satisfaction whilst adhering to established company policies and procedures. To keep current with advancements in the brand products/designs and develop training strategies to ensure the competence level of the technical staff is elevated to meet these changes. To supervise personnel assigned to the workshop and area of responsibility.

Job Description:

• To oversee the diagnostics, serving and repairs of all vehicles for the division to ensure manufacturers recommendations and standards are met.
• Ensure all Technical staff are adequately trained on the DMS, have access to CDK and user activity monitored daily to ensure 100% compliance.
• To ensure the smooth flow of jobs and communication throughout the service department ensuring all parties are kept abreast of job status/progress.
• To oversee the removal of Parts from New Vehicles ensuring adherence to company policies.
• Ensure all Parts on Warranty are accurately tagged by Technicians.
• To manage outsourced work ensuring jobs are expedited to meet customer demands.
• To ensure an effective Quality Control process is instituted and maintained to ensure service/repairs are done right the first time and reduce customer dissatisfaction.
• To manage cross training/leave of all technical staff to ensure workshop is fully operational at all times.
• To assist with the development of the division’s service strategy annually and monitor to ensure achievement.
• To monitor industry and environmental conditions.
• To recommend methods to gain and maintain a competitive advantage.
• To review and set annual Key Performance Indicators (KPI’s) for your team and conduct quarterly Performance Management reviews.
• Ensure that all established safety, security and housekeeping procedures, practices are followed at the Workshop.
• To perform any duties which are related but limited to the above as requested by Management.

Education and Experience Requirements:

• Bachelor’s Degree in Business Management or similar discipline.
• Five (5) years supervisory experience in a customer experience environment.
• Experience overseeing a Customer Service Team of 4 + Employees.
• Computer Literate – Professional Level.
• Ability to work under pressure.
• Professional and Confident.
• Customer Service experience within the Automotive Industry is ideal.
• Do you own a vehicle?
• Do you possess a valid Driver’s permit?