Service Coordinator

ARE YOU AN EXPERIENCE SERVICE COORDINATOR? IF YES, THEN THIS IS THE POSITION FOR YOU!

Service Coordinator
Our client is highly innovative technological septic solutions and is looking to recruit a dynamic individual to fill the role of Service Coordinator.

Responsibilities

• Communicating effectively with external clients to schedule jobs timely and accurately.
• Analyzing customer data and information and correctly entering information within the system.
• Reviewing customer database and updating information for new and existing Clients and making callbacks for recurring clients.
• Coordinating with Technicians and arranging work schedules according to demand and geographical requirements.
• Daily updating system and uploading and updating videos and pictures of respective jobs.
• Reviewing social media platforms for the company and doing any updates regarding marketing requirements.
• Preparation of business and inspection reports
• Drafting business correspondence as requested by Management.
• Assisting with answering daily calls and providing information about services offered
• Assisting in problem-solving for Technicians and offering septic solutions to Clients
• Office workflow assistance and providing backup support for office operational needs.

Skills

• Analytical – the ability to review and process information quickly and to
• apply it to our operational needs. Technological – quick learner with the ability to utilize various computer systems and familiarity with various social media platforms.
• Interpersonal – the ability to interact and communicate effectively with both our internal and external clients with a high level of customer care.
• The ability to work at a fast pace, answer medium to complex problems, and problem-solve effectively.
• Works well with a team. Coachable and Light-spirited.

Experience

• Minimum of 3 – 5 years’ experience in customer service/sales environment or administrative/operational capacity. Marketing will be an asset.

Qualification

• Tertiary qualification or certification in Business Administration or Operation

Management or Marketing/Customer Service Management.