Service Champion

Mission:

To assist with all of the duties required by a Service Champion, creating a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Brand Standards as set by HD Café Ltd. as well as the Business Goals set by HADCO Limited. 

Vacancies are for outlets in Chaguanas, Movie Towne and Ellerslie Plaza.

Accountabilities:

Responsibilities and essential Job functions include, but are not limited to the following:

Key Service Commitment Responsibilities:

• Delivers quality customer service consistently
• Demonstrates Passion about his/her work, the products served, and the Häagen-Dazs Brand.
• Maintains a comprehensive knowledge about all Häagen-Dazs Products and Menu Items.
• Work flexible hours, nights, weekends and holidays, being punctual for all shifts.

Key Talent Management Responsibilities:

• Ensure that all of our products are served to the customers, as outlined, in the Service Champion’s Training Handbook.
• Learn all operating systems, products, flavors, and standards outlined in the Service Champion’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
• Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods.
• Ensure customer satisfaction with friendly, timely service and proper product handling.
• Ensure that all opening and closing procedures are followed and executed in a timely manner.
• Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form.

• Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.

• Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.

Key Business Responsibilities

• Maintains the highest standards of ethics and integrity.
• Maintains the highest standards of personal conduct and personal hygiene
• Ensures that Häagen-Dazs approved uniform is worn with no jewelry.
• Motivates staff to up-sell and increase overall sales performance
• Promotes current in-store Promotions.