Sales Supervisor

Key Responsibilities

Performance Standards

Customer Service

•             Helps drive a positive customer

experience by building customer relations and identifies with the customers’ needs.

•             Creates relationships and recommends appropriate solutions to drive both individual and team sales and overall sales performance.

Sales Training

•             Trains sales associates in all areas of

sales, product knowledge, and customer service per company policy and sales training programs.

Operations

•             Demonstrate continuous effort to

improve operations, around times of order, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.

•             Expeditiously resolve customer and sales team complaints, /issues, communicate with all relevant departments and managers to resolve problems.

•             Identify growth opportunities in existing businesses.

•             Prospects for new accounts.

Supervisory Responsibilities

•             Provides coaching to the sales staff including setting clear expectations, giving direction, mentoring and development of sales team.

•             Lead the Sales and delivery team including but not limited to training, coaching, planning, evaluating, rewarding, disciplining, and overseeing employee relations.

•             Coordinates the sales strategy with the sales team to achieve monthly targets.

Product Knowledge

•             Educate customers about countertop material options, features and benefits of products in order to improve customer satisfaction.

•             The ability to sell products and services to current and perspective customers.

•             Ability to recommend alternate products

based on cost, availability or specifications.

Competency       Definition

Analysis and Problem Solving

Securing relevant information and identifying key issues and relationships from a base of information. Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints and organisation values.

Initiative

Makes active attempts to influence events to achieve goals, self-starting rather than adopting a reactive approach, taking action to achieve goals beyond what is required, being proactive.

Looks for better ways of doing things and proactively works to implement them.

Planning & Organising/Work

Management

Establishes a time-managed course of action for self to accomplish a specific goal, planning proper assignments or personnel and appropriate allocation of resources.

Quality Orientation/Attention to Detail

Demonstrates attention to detail in areas of work. Accomplishes tasks through concern for all areas involved, no matter how small. Shows concern for all aspects of the job, accurately checking processes and tasks.

Communication

Expressing ideas effectively in individual and group situations (including non-verbal communication). Adjusting language or terminology to the characteristics and needs of the audience.

Teamwork/Collaboration

Working effectively with team/work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organisational goals, taking actions that respect the needs and contributions of others, contributing to and accepting the consensus, subordinating own objectives to the objectives of the organisation or team.

Tolerance for Stress

Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity) relieving stress in a manner that is acceptable to the person, others and the organisation.

Computer Literacy

Knowledge and experience in contemporary and relevant software packages.

Adaptability

Maintaining effectiveness in varying environments and with different tasks, responsibilities and people.

Negotiation

Effectively exploring alternatives and positions to reach outcomes that gain all parties support and acceptance.

Customer Service Orientation

Developing & maintaining customer relationships by making efforts to listen to and understand customers, anticipating and providing solutions to their needs, giving high priority to customer satisfaction.