Reports Analyst

Reports Analyst This position assists with on-going reviewing and determination of ensuring a consistently high standard of accurate, quality reports are being furnished and distributed whether to our internal or external clients. Associate degree

OBJECTIVE:

 This position assists with on-going reviewing and determination of ensuring a consistently high standard of accurate, quality reports are being furnished and distributed whether to our internal or external clients.

MAJOR RESPONSIBILITIES:

 The role includes collecting, evaluating and sampling a wide range of reports produced internally - ensuring all such reports are correct prior to being sent; review to see if it makes sense, compare with previous day’s reports, etc 

MAIN ACTIVITIES AND TASKS:

Checking on a daily basis the high priority reports for errors, correcting them,Reporting on the number of corrections and the number of errors detected by users of the report.

Provide recommendations to maintain or improve results from the reports

Collect, read, analyze, interpret, and summarize data in the respective statistical and analytical reports.

Additional duties as assigned in the area of quality control and reporting.

POSITION REQUIREMENTS/QUALIFICATIONS 

Education:Associate degree preferred or equivalent work experience.

Work Experience: 2 years preferably in the call center industry as an agent or admin role.

Competencies:

Technical Competencies: Advanced use of Microsoft Office Suite ,advanced use of Microsoft Excel

Administrative Competencies: Good oral and written communication skills.

Human Competencies

• Problem-solving skills to reflect level of responsibilities.

• Demonstrated ability to research issues as they arise and make recommendations for resolution.

• Detail-orientation.

• Ability to complete projects with minimal supervision.

• Ability to prioritize workload and meet deadlines.

• Passion for learning new technical tools and business concepts.

• Highly organized with effective time/project management skills.

• Flexible – adaptive to dynamic business needs.

• Creative – explores new ideas and is challenged by change.

• Team player – able to work with many groups of employees; willingly shares time, knowledge and information with others.