Parts Specialist (Contact Centre)

The Contact Centre Parts Specialist provides support to customers while liaising with the Parts Department at the Service Centers.

Parts Specialist

He/She will ensure that the highest level of Customer Service possible is delivered; resolve all guests/clients concerns and/or complaints to a satisfactory conclusion and to ensure that no guest/client leaves less than 100% satisfied.

Essential Job Functions:

• To ensure the smooth day-to-day operation of the Parts Department.
• Answering general queries for cost and availability of part items.
• Navigate all Brand catalogs to locate correct part items and details.
• Prepare quotation for clients.
• Provide courteous, professional and efficient service to customers at all times.
• Ensure handling of all customer queries via telephone calls or emails.
• Providing call back or following up with clients in a timely manner.
• Handling of complaints in an expeditious, courteous and fair manner.
• Any other duties as assign by management. 

Qualifications and Experience:

• Diploma or O-level subjects inclusive of Mathematics and English.
• Computer literate with computer application and software i.e. Windows/Excel/Access/Outlook. Ability to input and access information from a computer.
• Excellent Communications and Interpersonal Relationship Skills; (Professional and Tactful).
• Automotive experience would be an asset.

Specific Knowledge & Skills Required:

• Must have excellent written and oral communication skills.
• Excellent decision making skills, ensuring company standards are met and upheld.
• Must be organized and detail orientated.
• Excellent interpersonal skills.
• Must be self-motivated, works well under pressure, and a quick learner.
• Ability to work on own initiative.
• Must be able to develop/maintain constructive working relationships internally and externally.
• Must exhibit integrity, professionalism, and good deportment at all times.
• Must be confidential.
• Must be flexible.