JCB Sales Coordinator

JCB Sales Coordinator

POSTION SUMMARY: This position is responsible for the coordination and promotion the JCB line of construction equipment & accessories, and continuously seeks new opportunities for introducing products to customer 

MAIN RESPONSIBILTIES

• Assists the JCB Business Unit within the Industrial Sales Department
• Works in conjunction with the industrial sales force in handling enquiries for JCB equipment/ accessories.
• Responsible for customer service monitoring and satisfaction feedback, reporting to the JCB business unit manager and taking necessary actions with the different departments e.g. Service, Parts, warranty, etc., depending on the nature of the enquiry, in order to ensure the best service back up to the new and existing JCB customers.

• Keeps the existing customer database up-to-date and continue populating it with new customers, while maintaining customer mapping and client categorization.
• Provides customers with product and service information, establishes  an email   distribution list based on the customer database to be used to keep informing them about new products and equipment upgrades/ new features.
• Produces quotations for JCB Equipment for customers ensuring that all quotes are done quickly and accurately
• Assists in producing reports and statistics and conducts marketing surveys for the unit
• Assists with paperwork for licensing, coordinates commissioning, transportation and delivery/ handover of JCB Equipment.
• Processes invoices for JCB customers whose accounts are managed by salespersons in the Industrial and Sales Division
• Promotes the products and services of the organization to new and existing customers through a proactive approach
• Assists in the implementation of sales strategy as prepared by the Business unit manager
• Produces monthly reports as required by the Sales Manager
• Any other related responsibilities that may be assigned by the Director of the Division

EDUCATION/ QUALIFICATIONS

• Tertiary education in Purchasing or marketing or mechanical engineering, with a minimum of three (3) years of experience in a Sales / Marketing environment
• Experience in Microsoft applications
• Must be competent in the product range for which he/she will be responsible

SKILLS

Must demonstrate a positive attitude at all times to the job and to internal and external customers

Must have sound knowledge of Microsoft Office Applications

Excellent, polite and persuasive communication skills - written and oral skills

Passionate, hard worker and well organized professional with power to prioritize and multi task

Should exert sound judgment, discretion and preserve confidentiality

Ability to meet deadlines

Good liaison with all other department members

Pays attention to detail

Flexible in being able to work outside of normal working hours

Able to operate under different work environment such as on-site and off-site

Must be able to work in a fast paced environment with minimum supervision

Must be a team player with good interpersonal skills