I.T Systems Administrator

ARE YOU A STRONG I.T SYSTEMS ADMINISTRATOR? THE THIS COULD BE YOUR NEXT CAREER MOVE!

I.T Systems Administrator

Overview: Our client is one of the leading technology solutions in the Caribbean. Due to growth, they are seeking to employ a competent Systems Administrator to assist the Barbados based I.T Operation.

 Duties & Responsibilities:

To ensure the highest service quality and care for Billers, Collection Points, and end-users. This includes all activities related to system configuration and maintenance, Collection Point and Biller onboarding, training, and supporting the management and internal staff.

• Actively update, maintain and monitor all aspects of the IT systems or provide appropriate assistance where these activities are outsourced.
• Actively monitor and update all cyber security systems.
• Create and maintain a working log detailing all software, applications and subscriptions, complete with versions, expirations and updates.
• Participates in testing software upgrades, working with billers to document and recreate issues, and filling out incident management documentation.
• Writing code and scripts for applications, biller integrations as well as installing, maintaining, and testing applications.
• Manage database and data feeds that support daily business reporting.
• Create and maintain a schematic diagram of the entire IT infrastructure, including contracts, warranties, and subscriptions.
• Install and configure computer systems and applications within the company.
• Prepare standard and ad hoc reports to track trends and analytics.
• Respond to internal and external customer inquiries and assist in troubleshooting and resolving challenges.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose IT problems.
• Organise and file documentation on warranties and instructional guides for computer hardware.
• Manage support escalations appropriately based on Service Level Agreements.
• Using the most effective and appropriate medium, guide, train, and educate prospective billers, collection points, end customers, and internal support agents on platform and service.
• Maximise IT systems capabilities by studying technical applications and making recommendations.
• Maintain and manage sandbox for testing new applications and application compatibility.
• Carry out software, network, and database performance tuning as appropriate.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions.
• Support biller onboarding and engagement by delivering product presentations with local and regional Operational Leads.

Desired Qualifications & Experience:

• Associate Degree in Information Technology or equivalent qualification.
• Technical diploma, A+ Certification, Network+ or equivalent certification.
• A minimum of two (2) to three (3) years’ experience in a similar position.
• Relevant hands-on engineering or development experience.
• Ability to develop and improve software applications.
• Proficiency in programming languages, such as Java, SQL, .NET, and C.
• Experience in office equipment repairs, IP Telephony and/or Networking Technologies.
• MCSE and CCNA certifications (not a requirement, but an asset).
• Excellent communication, collaboration and inter-personal relationship skills
• Excellent planning, organizing and time management skills.
• Strong analytical, diagnostical and problem-solving skills.
• Ability to work with minimal supervision and exercise commensurate levels of initiative and judgment.
• Proficiency in the use of service and MS Office applications.
• Possess a valid driver’s license and personal vehicle.
• Possess the required documents to facilitate regional and international travel.