Human Resource Generalist
IntouchCX
- Hanover / St. James
- See description
- Permanent full-time
- Updated 02/05/2024
This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs.
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We’re searching for a Junior Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.
As Human Resources Generalist, You Will…
- Provide Human Resource (HR) policy guidance
- Conduct employee onboarding process
- Ensure operational HR activities and processes are followed correctly
- Responsible of HR Investigations
- Actively support line managers in addressing employee's breaches and conduct
- Attend legal and disciplinary staff hearings
- Provide coaching on HR matters
- Analyze trends and metrics within the HR department
- Engage in day-to-day coordination of activities with other HR Officers
- Input data in HR systems
- Maintain employee files and records in electronic and paper form
- Perform other HR related duties when assigned
As Human Resources Generalist, You Have…
- Graduate degree in Law, Human Resources and Labor Relations or similar
- 3 years of work experience as a Human Resources Coordinator
- Minimum 2 years of experience in a call center environment
- Extensive knowledge of Honduran labor law
- Knowledge of Human Resources Information System (HRIS)
- Ability to communicate effectively in English and Spanish, written and verbal
- Strong analytical, problem-solving and decision-making skills
- Great attention to detail and precision
- Exceptional organization and time management skills - must be able to multitask and prioritize
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
