Group IT Cloud Engineer

Company description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job description:

Job Title: Group IT Cloud Engineer

Primary objective of the job:

The IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud. The Engineer will be responsible for the day to day maintenance and monitoring of the Azure operation, assisting in troubleshooting and providing solutions for technical issues and overall project support for our Cloud First strategy. The Engineer will build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure. 

Main Duties and Responsibilities:

• Create and manage control policies for cloud services
• Implement standard services in Azure for business units, including app services, servers, storage, backup, vnet, security and resiliency
• Defining & Implement Alerting & Monitoring design
• Hands on implementation of solutions in Azure from prototypes to production roll out.
• Deploys and aligns cloud components, VM resource allocation, Storage & Security
• Cloud capacity monitoring and management
• Active performance and utilization monitoring
• Optimizing planned and implemented Azure services
• Implement monitoring & performance tools
• Monitor workloads for VM optimization
• Provide operations and migration support
• Load balancing, caching, web servers, application servers, and databases
• Cloud storage and archiving
• Training operational staff in processes and tools for managing cloud resources
• Cost & Performance Optimization
• Identification of automation efficiencies to optimize performance and reduce infrastructure cost
• Conduct health checks
• Recommend infrastructure configuration changes to users (spin up/down)
• Add/remove resources (servers, storage, software) in the environment as needed
• Assisting with reporting on current infrastructure status, and planning for future usage
• Responsible for developing end to end infrastructure architecture that meets business, process and operational requirements.
• Ability to assist with Cloud strategy, adoption, and governance
• A focus on hands-on implementation. 10% strategy - 90% implementation

Academic Qualifications and Experience Required:

• 1 to 3 years’ experience in implementing in the Azure environment
• Applicable Azure related certifications AZ-104, AZ-500 & AZ-700 preferred
• Strong understanding of interactions between hardware, operating systems and networking
• Strong Security and Networking experience
• Hybrid Cloud implementation and management experience
• VMWare & Hyper-V experience, preferably hands on
• Cloud Migration Experience, data and servers
• Experience with Azure Backup as a Service, Azure Backup server (MABS), & Veeam
• Experience with Azure Compute and Storage Services, Azure SQL DB/DW, Azure Logic Apps/API Management/Service Bus, Azure AD, Azure Resource Manager
• Experience with Cloud security controls including key management, authentication (SAML/OAuth/OIDC), MFA, and RBAC, vulnerability assessments and firewalls
• Experience with data technologies such as SQL Server, Azure SQL, Azure Data Lake, MongoDB, MySQL

Azure Data Factory, Azure Event Hub and batch solutions (Azure Data Factory, Azure Pipeline)

• Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
• Experience with containers such as Azure Kubernetes Service and Docker
• Familiarity with documentation & modelling tools such as Sparx EA
• ITIL certification considered an asset

Functional Skills:

• Ability to define and work to different requirements for different locations
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical and problem-solving skills
• Strong self & time management skills