General Manager - APPLETON ESTATE RUM TOUR

GENERAL MANAGER APPLETON ESTATE RUM TOUR

The Company

J. Wray & Nephew Limited is a subsidiary of Gruppo Campari, the sixth largest player in the

global beverage industry, with a portfolio of over 50 premium and super premium brands

marketed and distributed in over 190 countries worldwide.

J. Wray & Nephew Limited (JWN) is the oldest company in Jamaica and has built a tradition of

excellence since its founding in 1825. From its humble beginning as a tavern in Kingston

established by John Wray, the Company has developed into one of the largest exporters in the

Caribbean, with its products distributed in over 60 countries around the world. The Company

has Jamaica’s largest wine and spirits portfolio, comprising a number of owned and represented brands. 

The Location

Our legendary distillery nestled in the picturesque Nassau Valley on Jamaica’s South coast is home to the Appleton Estate Rum Tour. The Appleton Estate Rum Tour was opened in 1988 to showcase the Appleton Estate Jamaica Rum brand to visitors to the Island.   A visit to the Appleton Estate Rum Tour, will take you on a journey through time to learn about the history of rum and an insider’s look at how the finest rum in the world is produced. 

The Challenge

Are you a passionate tourism marketer and leader with a record of accomplishments of delivering revolutionary results? Do you consider yourself a transformational leader?  Tourism is at the heart of Jamaicans. Do you align yourself fully with that statement? Are you a visionary? If you are influential, entrepreneurial and highly committed to exceptional customer service and positive guest experiences, then you may be the ideal candidate for the General Manager – Appleton Estate Rum Tour (AERT) position in our Marketing Department located in Siloah, St. Elizabeth.

The General Manager would be responsible for managing Appleton Estate Rum Tour operations and providing overall leadership in the Centre’s continuing effort to deliver exceptional customer experience service and financial profitability.  The ideal candidate would also be in charge of the overall operations of AERT, including duties ranging from hiring new employees, managing schedules for the culinary, retail, tour, security and operations personnel, creating budgets and managing operating expenses in addition to ensuring that marketing and public relations guidelines are being met. 

Key Activities

• Lead, direct and manage all Tour’s operations including, but not limited to budgeting and forecasting, strategic planning, leading service initiatives, leading and managing KPIs, implementing and complying with all JWN company policies and standards, overseeing location’s sales and marketing initiatives, leading and developing the management team, responding to guests’ inquiries and resolving concerns
• Ensure Visitor and team member satisfaction
• Liaise with Human Resources for recruitment while monitoring and assessing staffing needs
• Monitor and develop team member performance, particularly the Management Team to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Oversee service quality, operational efficiency, Visitor satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Manages supplier relationships and monitors contract delivery, provide progress reports and addresses issues that may arise.
• Manages the maintenance and achievement of the AERT’s approved maintenance budget
• Maintains positive and productive working relationships with Tour Operators, Tourism Attractions and other stakeholders within the Tourism Industry
• Manages disaster preparedness process for AERT 

Profile 

-      Minimum of 5 years’ experience in a similar position in local or multinational company.

-      A Bachelor’s Degree in any of the following: Recreation and Leisure Services Management, Recreation Administration or Hospitality Management (MBA would be an advantage)

-      Knowledge of Tourism attraction industry

-      Strong people leadership capabilities with process success in managing high performing teams and driving team member engagement

-      Self-organized and autonomous

-       Problem solving approach

-      Consumer centered and intuitive

-      Ability to communicate at all levels (Internally/Externally)

-      Entrepreneurial

-      Enthusiastic, dynamic with a “can do” mentality

-      Team player

-      Goal oriented

-      Value fit for our organization

Candidates should submit a cover letter explaining why they fit the profile along with a detailed resume no later than 4:00pm, Friday, April 28, 2017 to:

The Human Resources Department

J. Wray & Nephew Ltd.

We appreciate all applications; however only short listed candidates will be contacted.