Desktop and Application Support Technician - 4 month contract

Desktop and Application Support Technician - 4 month contract

Position              Desktop and Application Support

Job Description              Duties:

• Installing PCs, laptops, printers, telephone, and peripherals.

• Software/business application installation and troubleshooting.

• Diagnosing and correcting desktop/laptop applications (productivity suite).

• Configuring laptops, desktops for standard applications.

• Identifying and correcting end user hardware problems.

• Software and hardware purchases as needed.

• Coordinating issues with SLA providers.

• Document preparation and testing for software/hardware development and enhancement.

• Roll-out and support of operational ICT activities.

• Maintain an up-to-date inventory of all CLIENT’s information technology related assets to make available to CLIENT’s ICT staff when required.

• Prepare and issue required reports as required to support operations of the Department.

Minimum Qualifications and Experience:

• Demonstrated experience (minimum 3 years) in delivering ICT infrastructure and application support.

• Knowledge of first level server/back-office support (O365, Active Directory, File/Server shares).

• Experience (minimum 2 years) in VMWare enterprise environment.

• Microsoft MCSE or similar certification.

• Experience with Power BI (or similar tool), SharePoint and Microsoft SQL Database.

• Have knowledge of Cisco Networking environment or pursuing certifications.

Days of Work    Mondays - Fridays

Hours of Work  7am – 4pm