Delivery Coordinator

Delivery Coordinator

Are you a high performing, result driven Professional?

If so, we would like to speak with you to join our dynamic team in the capacity of:

Delivery Coordinator

(Based in Turks and Caicos)

Applications are invited from individuals with a solid background to assist in the planning and coordinating of delivery activities within Managed Services Operations (MSO) team.

The successful candidate will maintain on-going and effective delivery of day-to-day relationships with the external point of contact and LIME internal partners

Main Accountabilities are:

• Proactively support activities to ensure that priorities in the MSO are aligned to business needs and ensure effective participation.
• Monitor the day-day activities and deliverables within the LIME/Ericsson work stream.
• Work with the Manager-MSO to translate the MSC service deliverables into operational input.
• Build effective and efficient liaisons within the LIME/Ericsson work stream, e.g. team members, Ericsson counterparts and other internal stakeholders.
• Maintain adherence to all established and agreed processes, SLAs and Working Level Agreements (WLAs); reporting all non-compliance to the appropriate person.
• Provide timely follow-up with internal stakeholders when SLAs are at risk of being missed.
• Work closely with the Manager-MSO to develop project schedules, process flows and timelines; delegating tasks to relevant individuals to meet deliverables.
• Monitor and provide updates on the status of outstanding issues, process improvements.
• Work closely with the Ericsson counterpart on service delivery topics and look to identify ways to improve processing and delivery of service across the work stream.
• Track and monitor change progress; escalating issues to appropriate stakeholde

• BSc in Electrical Engineering or relevant Telecommunication discipline
• Diplomas Management/Business Administration or related field
• 5 to 7 years’ experience in the telecoms industry in a service delivery or operations capacity.
• Project Management experience
• Knowledge of commercial terms of trade
• Understanding of dealer and company parts systems and procedures
• Strong knowledge of recognised project management methodologies
• Knowledge of JOS/SAP
• Microsoft Office Suite
• Strong technical skills/background