Customer Service Representative

The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.

• Assist walk-in and call-in customers daily ensuring that orders are taken accurately.
• Issue monthly statements, and keep customers' files updated with current invoices, bills, and contact information.
• Prepare invoices using the Peachtree/SAGE 50 Accounting Software.
• Ensure completion of customer invoicing, mailing, filing, electronic processing, and other related function.
• Maintain the accuracy and real-time data entry in the General Ledger.
• Solely responsible for invoicing orders and crediting accounts, creating and typing reports.
• Maintains the integrity of sales by completing daily sales reconciliations & investigating any differences.
• Ensures that receipts are prepared, remitted, and entered into SAGE in a timely manner.
• Check invoices for discrepancies in price and quantity including conversions.
• Facilitate customer inquiries as they related to accounts receivables and invoices.
• Assist with filing which includes organizing and maintaining files.
• Research and gather necessary information for completion of invoices.
• Process daily downloads from the ordering system.
• Prepare, maintain, and review purchasing files, reports, and price lists.
• Complete credits for returns to customer accounts.
• Generate monthly and weekly ad hoc reports for upper management.
• Monitor in-house inventory movement for bookkeeping purposes.
• Daily interaction with Customer Service and Logistics personnel.
• Perform accounting/buying duties when necessary.
• Assist with other general duties as required.