Collections Associate

Collections Associate: Collect on overdue payments and establish payment arrangements with customers.

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Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

 We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

 Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation service
• Paid Vacation
• Educational Assistance Program
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Stable environment with opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant  interdepartmental and business house competitions in basketball, football and netball 

Collections Associate 1

Purpose:
•  Responsible for collecting overdue payments and establishing re-payment arrangements 
•  Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts

Scope:

General:
•  Entry Level with little or no prior work experience
•  Acquires basic skills to perform routine tasks
•  Work is routine and requires minimal problem resolution
•  Completes work with limited autonomy
•  Works with either close supervision or under clearly defined procedures

Primary Responsibilities:
•  Monitors delinquent accounts and implements collection procedures
•  Sends follow-up letters and accepts payment on certain accounts
•  Performs tasks and ensures quality in support of post-sale customer administration business initiatives
•  Input information through data screens to accurately reflect account activity & resolve account discrepancies  and balances
•  Re-bills companies or individuals when appropriate
•  Responds to inquiries from customers or external collection resources
•  Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
•  Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports
•  Evaluates new and existing customer credit worthiness; extends and/or revokes credit lines/limits.
•  Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
•  Reviews and makes recommendations regarding bad debt or write-offs
•  Develops and maintains relationships with external credit agencies
•  All other duties as assigned

Requirements:

• Minimum High School Diploma / (GED) / Secondary School Leaving Certificate
• Experience within a large organization, ideally within collections / customer service
• Demonstrated negotiation skills
• Ability to plan and organize daily activities in a methodical and productive manner
• Excellent interpersonal and customer care skills 
• Must be able to build positive, productive relationships with customers, value chain partners and team members
• Excellent verbal and written communication skills
• Flexible to work in a fast paced environment and flexible to changes; desire to succeed
• Preferred  Strong communication skills and the ability to establish relationships with accounts
• Preferred  Proficient in Microsoft Office applications

Please note only shortlisted candidates will be contacted and interviewed. Apply no later than  March 31,2017