Claims Analyst

The Claims Analyst is responsible for processing insurance claims according to company’s guidelines and customer service standards.

Job Description:

• Adheres to claims policies, procedures and standards, reports on breaches and advises the supervisor on deviations.
• Advises clients/brokers/agents on claims processing/settlement requirements and general claims status.
• Reviews claims documentation for proper completion and logs information to facilitate efficient claim settlement.
• Appoints adjusters and investigators and follows-up on all matters to facilitate completion of timely and accurate reports.
• Liaises with repairers and suppliers to determine appropriate pricing.
• Maintains and updates claims documentation for proper record management to facilitate easy retrieval, aid in decision making and ensure accuracy of payments.
• Advises Insurers of Third-Party Claims reported and records settled claims.