Call Centre Adjusters

Call Centre Adjusters

Call Centre Adjusters

Duties & Responsibilities

• Manages inbound calls and provides the necessary assistance to clients and potential clients by responding to queries, complaints, and requests within the agreed turnaround time.
• Conducts telephone interviews of potential customers and responds to their queries regarding products and services.
• To call deliquent customers and get them to promise to pay and actually pay. 
• Escalates customers’ questions/complaints to the Supervisor as necessary.
• Develops and maintains positive and product business relationships with customers and potential customers.
• Performs any other related duties and handles special projects as may be requested by management.

Knowledge & Skills Required

• First degree and minimal work experience or persons who are almost completed with their degree. 
• Five CXC passes, including Math and English
• Proficiency in Microsoft Office Word and Excel
• Experience is not necessary but would be considered an asset.
• At least 1-2 years in a customer oriented post is essential.
• Good communication and interpersonal skills
• Strong organisational and time management skills