Branch Team Leader - General Insurance

A dynamic organization in the General Insurance industry is seeking to fill the position of Team Leader for the Savanna-L-Mar branch. The incumbent supervises coaches, supports and delegates all Underwriting functions for his/her team.

CORE FUNCTIONS

• Effectively supervise, direct and coordinate underwriting personnel, activities and functions within the team to meet underwriting objectives.
• Manage a competent and motivated staff of  underwriters, including monitoring of individual and team performance and providing guidance. This will include delivering periodic performance reviews for team members as required.
• Provide exceptional service to external and internal customers and act as a resource within the company and a role model.
• Coordinate activities and work flow to assure accurate and timely response to agents and clients as needed.
• Monitor team workload and provide feedback through reports on quality and overall team performance.
• Present team productivity and other business reports periodically as required.
• Manage other teams as required in the absence of other Underwriting Team Leaders.
• Evaluate, accept, reject or modify risks within established underwriting guidelines.
• Authorise and sign policy documents and endorsements within assigned limits.
• Manage processing of business for and maintain excellent business relationships with assigned intermediaries.
• Facilitate activities with other areas of the company to ensure maximum efficiencies in service delivery to intermediaries and customers.
• Use underwriting knowledge to develop, implement and review underwriting policies, always working toward increasing profitable production.
• Ensure exceptions are denied where appropriate, or recommend approval if required.

QUALIFICATIONS