Bar Supervisor

The Bar Supervisor is responsible for overseeing the daily operations of the hotel's bar, ensuring exceptional customer service, efficient workflow, and adherence to quality standards.

Key Responsibilities:

1. Staff Management:

   • Recruit, train, and supervise bar staff, ensuring they have the necessary skills and knowledge to deliver exceptional service.
   • Create staff schedules, assign duties, and conduct regular performance evaluations.
   • Foster a positive work environment and provide guidance and support to team members.

2. Customer Service:

   • Greet guests, take orders, and ensure that drinks are prepared and served promptly and to the hotel's standards.
   • Handle guest inquiries, complaints, and feedback in a professional and courteous manner.
   • Anticipate guest needs and preferences to provide personalized service and enhance the overall guest experience.

3. Inventory Management:

   • Monitor and manage bar inventory, including ordering supplies, conducting regular stocktakes, and minimizing waste.
   • Ensure proper storage and handling of perishable and non-perishable items.
   • Implement cost-saving measures and strategies to maximize profitability.

4. Quality Control:

   • Maintain cleanliness, organization, and sanitation standards in the bar area, adhering to health and safety regulations.
   • Ensure that drinks are prepared and presented according to established recipes and standards.
   • Conduct regular quality checks to identify and address any issues or inconsistencies.

5. Compliance:

   • Ensure compliance with all relevant laws and regulations, including those related to alcohol service, health and safety, and hygiene.
   • Stay updated on changes to regulations and implement necessary changes to policies and procedures.
   • Train staff on compliance requirements and monitor adherence to policies.

6. Budgeting and Financial Management:

   • Prepare and manage budgets for the bar department, including revenue and expense forecasting.
   • Monitor expenses and revenue streams, identifying areas for improvement and cost-saving opportunities.
   • Implement strategies to maximize profitability while maintaining quality and service standards.

7. Event Coordination:

   • Plan and coordinate special events, promotions, and themed nights in the bar.
   • Liaise with other hotel departments and external vendors to ensure successful event execution.
   • Promote events and activities to attract guests and drive sales.

Qualifications and Skills:

• Previous experience in a supervisory or management role in a bar or hospitality setting.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Knowledge of bar operations, including beverage preparation, inventory management, and regulatory compliance.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and a commitment to quality.
• Proficiency in computer systems and point-of-sale software.
• Flexibility to work evenings, weekends, and holidays as required.

Education:

• High school diploma or equivalent required.
• Additional education or certification in hospitality management or a related field preferred.

Physical Requirements:

• Ability to stand for extended periods and lift/move heavy objects (up to 50 pounds).
• Flexibility to work in a variety of indoor and outdoor environments.