Assistant Sales Manager

The Assistant Sales Manager has responsibility for assisting the Sales Manager with the management of the company's corporate and retail sales departments.

• Assists with the Developing, Implementing and Managing the Corporate and Retail Sales Team’s Strategic Plans in collaboration with the company’s Sales Manager, to achieve the company’s Sales Objectives.
• Ensuring the Corporate and Retail Sales Departments meet and exceed projected sales targets.
• Managing Key Customer Accounts and pursuing business growth opportunities with all Corporate Customers.
• Analyzing data to identify trends, competitive activity, potential Sales, and Continuous Improvement Opportunities.
• Monitoring competitors’ activities so as to increase market share and sales volume.
• Regularly visit Key Customers and Retail outlets in execution and support of sales presentations and promotional activities.
• Maintain a collaborative relationship with all Department Heads to nurture an environment where both internal and external customer service reflects the company’s Strategic Goal of “Customer Centricity”.
• Ensure that the NATCO brand is well represented by ensuring adherence to professional image and standards.
• Assists with development and implementing a system to capture and report customers’ queries, concerns and complaints, to facilitate and ensure timely resolution.
• Recommend new products and corporate sales opportunities, additional customer service requirements, product, and packaging enhancements, new and/or enlargement of existing product lines.
• Assists in development and implementation of initiatives and trainings to continuously improve customer service levels amongst the Sales Team.
• Coordinates with sales team to ensure timely authorization of operational items necessary for providing optimal customer service

• Oversight of the administrative processes and controls of the Corporate and Retail Sales Team Department
• Ensuring that the department utilizes technology to improve and increase its efficiency and effectiveness.
• Providing reports in a timely manner on Departmental Sales; customers and products information; and any other Sales-related matters as determined by the Sales Manager & Executive Team.  Presenting all required reports at meetings as defined by the Sales Manager & Executive Management of the company.
• Collaborating with the Supply Chain department in the development and submission of competitive Tenders and Quotations.
• Developing and maintaining an efficient process to track Customer’s New Product Requests in collaboration with the Product Development Team
• Developing and maintaining an efficient process for the conversion of Requests for Quotations to Purchase Orders.
• Supports in conducting in-store audits to maintain high standards of customer care and operational efficiency.
• Assists with developing members of the Department by identifying gaps, providing coaching and making recommendations for training as required. 
• Assists with Training and Development within the Department to improve customer service and product knowledge.
• Ensuring that members of the department remain current with the use of up-to-date communication tools, techniques, and networking systems.
• Facilitates the completion of Performance Appraisals, Performance Management and Staff Motivation.

QUALIFICATIONS AND EXPERIENCE

• BSc., in Business Management or Sales and Marketing from an accredited tertiary institution.
• OSHA Certification from an accredited institution
• At least three (3) years’ experience in a Management Position in a Sales/Marketing environment

OR

• At least five (5) years’ experience in a Supervisory position in a Sales/ Marketing environment
• Use of vehicle in good working condition and general geographic knowledge of Trinidad and Tobago
•  Experience in a Retail and Distribution environment with focus on both B2B and B2C sales
• Proficiency in Microsoft Office Suite.
• Proficiency with use of a CRM System
• Certification/Training in the following areas would be an asset: Negotiation; Satisfying Customer Needs; Building Relationships; Coaching; Managing Processes; Market Knowledge and Intelligence; Developing Budgets; Communication and Presentation Skills; Root Cause Analysis training and experience.