Advantage Communications provides smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. With 20 years as a North American outsourcing solutions provider, we’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. We form true partnerships with our clients, delivering a quick, seamless and successful transition from in-house operations to outsourcing.
This role is responsible for the for the ongoing analysis of contact center performance, quality, and service results ensuring compliance against contractual and regulatory obligations with the purpose of mitigating any potential risk to the organization.
Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.
The Quality Assurance Representative is responsible to monitor and evaluate various types of employee/customer interactions to identify trends within the adherence of quality standards. standards and business processes.
The Director, Operations will have overall responsibility for managing all call centre operations for assigned clientele. This person must be energetic, strategic-minded and customer service oriented while managing and leading a team in a high performance environment.
Customer Service Representatives (CSR) are responsible to provide first in class customer support for services offered by our client. If you are passionate about customer service we'd love to have your join our team!
The Quality Assurance Supervisor (QAS) is responsible for the supervision and day-today performance of a team of Quality Assurance Specialists in meeting/exceeding client requirements through continuous improvement and through the Quality Assurance function.
Advantage Communications is an outsourced contact centre company operating in both Jamaica and Canada. We’re known as “the nice guys” in the contact centre industry and have kept a relatively low profile in the marketplace over the last 18 years.
The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.