Advantage Communications provides smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. With 20 years as a North American outsourcing solutions provider, we’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. We form true partnerships with our clients, delivering a quick, seamless and successful transition from in-house operations to outsourcing.
The Quality Assurance Representative is responsible to monitor and evaluate various types of employee/customer interactions to identify trends within the adherence of quality standards. standards and business processes.
Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.
Customer Service Representatives (CSR) are responsible to provide first in class customer support for services offered by our client. If you are passionate about customer service we'd love to have your join our team!
Reporting to the VP Call Centre Operations, the Project Manager’s (PM) objective is the successful management of key client projects with the goal of delivering every project on time, within scope and budget.