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Advantage Communications

Advantage Communications

SMARTER, MORE EFFICIENT OUTSOURCED SOLUTIONS

Advantage Communications provides smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. With 20 years as a North American outsourcing solutions provider, we’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. We form true partnerships with our clients, delivering a quick, seamless and successful transition from in-house operations to outsourcing.

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Technical Support Representative

In this role, Technical Support Representatives (TSR) are responsible to provide first in class support for services offered by our client.

Operations Manager

The Operations Manager is responsible to oversee and direct all aspects of call centre operations within the assigned lines of business (LOBs) and other functional areas.

Team Leader

The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.

Operations Supervisor

Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.

Director, Training & Quality

This role is responsible for managing all training and quality activity, as well as conducting reviews, reporting, and developing improvement plans within areas of oversight.

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