Sr. Representative, Physical Security

Prevent and identify vulnerabilities for the protection of personnel, assets and intangibles, ensure compliance with physical security standards and policies given by your management and maintain a high level of quality in service to our internal and external clients.

• Verify compliance with global security policies at the entrances to operational floors, guaranteeing that unauthorized elements are not entered, through inspection with a metal detector.
• Inspect operating floors/common areas in order to make reports that allow the identification of findings and infractions related to security policies.
• Submit reports related to non-compliance with regulations by staff, so that measures can be taken as appropriate.
•  Contribute to internal/external audits by complying with the proper use of the reports/formats assigned for day-to-day tasks and sharing these when requested.
•  Carry out identification and access request processes for new staff, replacements, modifications and withdrawals.
•  Conduct Investigations through CCTV.
• Reinforce the proper use of the badge to all internal and external staff and always wear it in a visible place.
•  Ensure the proper use of the Access card, for dialing in entrances and exits of our access systems, (do not allow dialing to other people, do not allow the loan of the card).
•  Restrict the entry of unauthorized personnel into operational or restricted areas of the company.
•  Cover the security positions that are necessary.
•  Keep in order all documentation related to access of people, supplies, and company assets.
•  All asset movements must have their exit order and must leave a safe copy for your archive and destination. You must verify that the authorized signatures are present and have the contact numbers on hand in case verification is necessary.
•  Handle temporary passes according to security policy.
•  Keep track of key loans. In deposit and format intended for this purpose.
•  At the end of the shift, all positions must be checked with a metal detector.
• Directs and controls the activities of the personnel under his command, establishing appropriate communication and coordination mechanisms related to the performance of his team's functions.
•  Resolves the guard needs required for new hires and schedule management of the personnel in charge.
•  Attend monthly work meetings with the Concentrix Webhelp Security Head.
• Present reports of the daily situation and incidents during the security service via email
• Management of the security log.
•   Assign, control all temporary passes (Visitors, Contractors, Plant Contractor, Client, Staff temporary passes). Keeping a daily inventory in a log.
•   Support in cases of opening lockers with proper written authorization.
•  Responsible for training new staff in a documented formal manner.
•  Verify that the team in charge carries out the assigned tasks in line with the security policy and carry out the sanctions that are warranted based on the instructions of Human Resources.