Tower Manager

Assists Director of Housekeeping to plan, organize, coordinate, and assign workload. Selects, trains and manages staff.

Main Duties and Responsibilities

• Inspects and evaluates guest rooms.
• Ensures guestrooms are cleaned and maintained according to the hotel's standards.
• Monitors supply of all cleaning materials, amenities and linen.
• Supervise monthly linen inventory for respective tower.
• Examines manager's reports and inspect all Out-of-Order rooms daily.
• Maintains a good working knowledge of cleaning supplies and their proper usage and mechanical equipment and their maintenance.
• Ensures the cleanliness and maintenance of tower guest rooms, hallways, stairwells, elevators and linen rooms to the hotel's standards.
• Monitors key control procedures.
• Monitors maintenance requests and ensures timely attention to it.
• Supervise section staff ensuring that departmental policies and procedures are followed.
• Trains, counsels and motivates staff.
• Carries out progressive disciplinary action when necessary.
• Handles guests' complaints in accordance with hotel policies.
• Performs other reasonable duties that may be requested from time to time.

• College degree preferred but not essential.
• Minimum job experience level two years in a Supervisory position, or five years in a Housekeeping or Public Areas position.
• Proficiency in Microsoft Office systems.
• Demonstrated knowledge of service and Housekeeping operations in high volume environment.
• Proven knowledge of financial and operational management.
• Strong communication skills.