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Spa Manager
Secrets/Breathless Resorts & Spa
- St. James / Trelawny / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 01/05/2024
- HRD
The Spa Manager has responsibility for managing the daily activities of the Spa.
Spa Manager
Job Overview:
The Spa Manager has responsibility for managing the daily activities of the Spa. To interview and train staff, monitor the facilities; maintain stock inventories and payroll management. The Manager is also responsible for providing Spa menus, creating a tasteful environment as well as to be aware of current market trends in order to promote the spa in a creative and successful manner.
Qualifications:
- A Bachelor’s Degree in Hospitality Management or Business Management.
- 3-5 years experience at the management level in a spa, preferably in a 5-Star resort.
- Training or license in various massage techniques, cosmetology and beauty treatments.
- Previous experience as a therapist/aesthetician
- A clear understanding of local health requirements
Skills:
- Excellent customer service skills
- Excellent communications skills, both written and oral
- Strong leadership skills
- Creativity
- strong marketing skills
- Ability to maintain discretion and confidentiality
- Good administrative, organizational, and planning skills
- Excellent time management skills
- Ability to work efficiently and effectively under pressure
- Ability to train coach and motivate
- Must be quality driven
Essential Job Functions:
- Overseeing the general running of the spa on a daily basis.
- Having a thorough knowledge of the spa services.
- Keeping abreast of spa industry trends.
- Maintaining a strong menu of services with both artistic and aesthetic value.
- Consistently create and grow sales through staff training.
- Controlling ongoing service and product margin analysis to ensure profitability.
- Ensuring the spa is always staged to portray the right image.
- Always ensuring adequate staffing.
- Handling guest complaints with courtesy and expediency.
- Providing superior service to our customers (internal and external) at all times.
- Effectively trains staff so that they are able to consistently provide service that meets the service standards.
- Projecting an exceptional level of professionalism for staff to emulate.
- Planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Spearheading and maintaining an adequate inventory of spa supplies.
- Carrying out management responsibilities in accordance with policies and procedures.
We appreciate all interest; however,ONLY shortlisted candidates will be conacted.
Ref: Spa Manager
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