Scheduling Coordinator

To assist in the smooth and efficient operation of the Housekeeping Department.

• Reports for duty punctually wearing the correct uniform and name badge at all times.

• Ensures a complete understanding of and adheres to the policies within the employee's handbook.

• To speak, understand and write the English Language

• To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own.

• To build an efficient and effective team of employees to continue improvement by taking an active interest in the welfare, safety and development of the staff.

• To maintain effective inter-departmental communication

• To handle guest complaints in accordance with the hotel policy.

• Scheduling Coordinator Duties:

• Create room attendants' work sheet daily.

• Update Housekeeping files daily.
• Assist with updating employee attendance tracking data report on a daily basis.
• Handles all computer related tasks efficiently i.e.: Clears discrepancies and update correctly. Ensure correct and timely update status of all rooms, places rooms out of and in order. Follow up on all rooms due back in service daily with Engineering and Front Office. Communicates review room cleaning sequence to Managers. Verifies room discrepancies with front desk supervisors/managers.
• Completes daily discrepancy report (housekeeper's report and maid assignment sheet) and take to front office support.
• Provide the Tower Manager with all necessary and daily reports/ assignments.
• Answers the telephone within three rings and in accordance with the established standards and minimize personal calls.
• Provide weekly forecast to Management to ensure proper scheduling.
• Prints all maid assignment sheet and room status reports.
• Liaison with front desk agents on reported late checkout rooms room changes.
• Attends meeting and training sessions as requested.
• Assist with receiving and logging lost and found items.
• Update all notice and standards information boards weekly with current information.
• Create Managers Package daily.
• Assist with giving and collecting Room Attendants / Houseman / Runners Keys
• Update Metrics daily.
• Have sound knowledge of all facilities and service offered by the hotel.
• Carries out any other duties requested by your superior.
• Have complete Knowledge of company's policies and adheres to same

• High school diploma or equivalent vocational training.
• Minimum of one year customer service experience preferred.
• Computer literacy in:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
• Excellent command of the English Language and second language but not essential.