Sales Manager

Managing delivery accuracy to customers to ensure freshness and zero out-of-stock while reducing returns and unsold items is a fundamental component of the job's responsibility.

PRINCIPAL PURPOSE OF JOB/ JOB SUMMARY:

Managing delivery accuracy to customers to ensure freshness and zero out-of-stock while reducing returns and unsold items is a fundamental component of the job's responsibility.

This is accomplished through a team of Regional Supervisors, Route Sales Leaders, and their Route Sales Assistants.  Routing of vehicles is also a part of their responsibility to improve efficiency.

ESSENTIAL DUTIES & RESPONSIBILITIES

 Sales

• Meets and exceeds sales targets.
• Calculates accurate quantities of products to pack shelves to ensure availability of products.
• Ensures adequate frequency of delivery of fresh products.
• Monitors and manages unsold products.
• Monitors and manages stale dated quantities.
• Provides strategies to improve sales on route and region.
• Increases customer base/new customers.
• Ensures proper merchandising of products in stores.
• Participates in all Marketing ventures.
• Responds to the sales team on all crises and resolve issues promptly.

 Customer Relations

• Maintains good customer relationships with store managers and all levels within the supermarket.
• Must develop and maintain a detailed list of ALL customers in the delegated region.
• Provides customer visitation log Weekly.
• Monitors scheduled delivery of products to ensure customer satisfaction.

 Competitive Intelligence

• Provide feedback on product quality.
• Provides feedback on competitive products in the market.
• Provide feedback on competition with recommendations.
• Provides support to the Marketing department in ALL Marketing programs.
• Provides support in the research and data collection managed by the Marketing department.

 Logistics

• Review delivery route stop report.
• Must be able to train and operate a handheld computer for delivery.
• Motivates team members.
• Implements rerouting to improve efficiency and improve customer service.
• Manages rotation of salespersons
• Completes timely weekly/monthly reports.

 Administrative

• Must be aware of Collection status to avoid customers’ accounts being restricted and to ensure customer relations.
• Manage collections.
• Able to fill in for Route Sales Supervisor completing all duties.
• Attends Meetings

 EDUCATION AND EXPERIENCE REQUIREMENTS

• Over 4 – 5 years of sales experience at a senior level in a similar capacity
• BSc or higher in a related field
• Business Management training
• Proficiency in Microsoft Word, Excel, and PowerPoint

 KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

• High level of honesty and integrity
• Self-motivated
• Ability to work independently.
• Good logistics skills
• Strong customer service oriented
• Ability to operate a hand-held computer.
• Mature and responsible
• Ability to communicate effectively.

 WORKING CONDITIONS

• May include lifting of heavy products, possibly up to 30 lbs in weight.
• Travelling long distances
• Exposure to variable weather and traffic conditions
• Long hours, including evenings and weekends may be required to meet deadlines.