Rug Cleaner

The Rug Cleaner will ensure that all carpets and tiles are kept cleaned to the established standard.\t

Main Duties and Responsibilities:

• Provides courteous and professional service at all times
• Reports for duty punctually wearing the correct uniform/attire and nametag.
• Shampoos/extracts guest rooms and corridor carpet to the established standard
• Extracts water from carpets and floors.
• Strips, scrubs, polishes, buffs, wax all tiled area and stairways.
• Ensures supply room is stocked with needed supplies
• Assists in keeping all storage areas and linen rooms cleaned.
• Attends training when requested to ensure the development of proper skills necessary to perform duties
• Ensures that equipment is properly functioning within the department, reports malfunctions to supervisor immediately.
• Reports any guest room and hallway carpet deficiencies to supervisor.
• Have a complete understanding and adheres to the policies within the employee handbook.
• Carries out any other duty requested by supervisor.
• Have sound knowledge of hotel's services and facilities.
• Perform other reasonable duties required by management.
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

• Display the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner, paying attention at all times and anticipating and meeting their needs.
• Respond quickly and positively to guests' questions, requests, problems, and complaints and resolve them effectively and consistently.
• Maintain overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
• Always smile and engage our guests first, using their name when appropriate and maintaining eye contact at all times.
• Demonstrate departmental knowledge and efficiency at all times.
• Stay well groomed, looking professional, clean and appropriately fitted in compliance with the company's standards.