Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.
As a Customer Solutions Advocate, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional customer service over the phone and through various communication channels.
Reporting to the Director of Sales Enablement, this position performs independent-level work in program design and evaluation of assigned areas.
Our Mobile Care Customer Service Agent will be responsible for providing exceptional customer support with issues related to our mobile services, focusing on delivering a positive experience and resolving inquiries effectively.
Under minimal supervision, the candidate must be able to adapt and adjust to an ever-changing environment. This multi-faceted role supports the Company Organization in both East and West B2C & B2B Sales, ensuring adherence to all order entry processes for all departments.