Operations Manager (Insurance)

The Operations Manager ensures the continuous improvement of the company through co-ordination, development, analysis and monitoring of strategic and operational plans and systems

Duties and Responsibilities

Strategic

• Act as a strategic partner on the leadership team.
• Coordinate and manage corporate projects to ensure project delivery within allotted budget, timelines and specifications;
• Provide direction and guidance to internal teams to achieve performance targets;
• Develops, monitors and continuously enhances growth strategies in all areas of the business.
• Identify and implement continuous improvement initiatives to increase business efficiency;
• Coordinate with stakeholders and management in integrating business processes throughout the organization;
• Develop and monitor key performance indicators and other metrics to optimize productivity and business performance as per strategic and operational plans/ budget;
• Work closely with the Management Team to build and monitor business and unit plans that are aligned to the company’s strategic plan;
• Produces analyses and reports on Strategy execution and all areas of responsibility.

Corporate Governance

• Manage the development and monitor the implementation of corporate policies and procedures throughout the organization in keeping with the requirements of the company’s Corporate Governance Risk and Compliance framework

Operations

• Manage general administrative areas of the company including, but not limited to facility management and development, leases, accommodation, furniture and fittings
  
• and other company assets;
• Monitor and manage business operations to meet customer expectations and company goals;
• Identify problems in operations processes and resolve them in a quickly and timely manner;
• Evaluate current business operational results/performance and provide plan for improvements;
• Assist in design and implementation of business workflows and procedures throughout the company to improve quality, efficiency and productivity, reduce costs, and increase profits and control;
• Develop and maintain operational guidelines throughout the company;
• Prepare reports including operation metrics, financial controls and performance indicators that will help in improving business performance;
• Analyze business operational results and provide recommendations for improvements.

Employee Engagement:

• Foster a success-oriented, accountable culture and environment.

Other:

• Represents the company at various forums.

Qualifications and Experience

• MBA
• At least (5) years in a senior management position
• Strategic Planning
• Forecasting and Budgeting
• Financial Planning
• Proven Leadership Ability
• Grasp of Data Analysis; Performance Metrics
• Knowledge of Technology as an Enabler
• Personal Integrity
• Ability to diagnose problems quickly
• In-depth understanding of the Insurance industry, including Regulatory and Legal Requirements

Responsible for:

• HR& Administration
• Underwriting
• Claims
• Governance, Risk and Compliance

REMUNERATION/BENEFITS