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Mortgage Associates
Fusion BPO
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 29/04/2024
- HR
We are looking for vibrant professionals to serve as Mortgage Associates in a call center environment. WE OFFER COMPETITIVE RATES AND A FUN AND FAIR WORK ENVIRONMENT!
FUSION BPO SERVICES:153 ORANGE STREET, KINGSTON
# MORTGAGE ASSOCIATE NEEDED
# COMPETITIVE RATES
# AT LEAST ONE (1) YEAR EXPERIENCE REQUIRED
Duties and Responsibilities:
- Accept incoming phone calls
- Make outbound phone calls to follow up on claims
- Monitor and respond to incoming emails
- Monitor and respond to incoming voicemails
- Understand and apply business rule requirements
- Understand and apply investor requirements
- Document claim activity in the loss draft module
- Order inspections for claims
- Request disbursements for ongoing claims
Competencies required:
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Qualification and Experience
- Minimum of 5 CXC’s including Math, and English
- Ability to work flexible hours and weekends
- One (1) year experience working in the same capacity
Working Conditions
Normal BPO environment
Please take along the orginal and copy of your:
- Resume
- ID
- TRN
- NIS
- Birth Paper
- Qualifications
Ref: Mortgage Associates
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