Maintenance Supervisor

TITLE:    Maintenance Supervisor

QUALIFICATION AND EXPERIENCE

·  Heart Trust/NTA Technical Certification Level 3 or equivalent  

• 3 years experience in the Maintenance Technician field, preferably in the Hotel Industry

SKILLS REQUIREMENT/KEY COMPETENCIES

• Technical skills and knowledge in implementation of Maintenance Programs
• Knowledge in Electrical, Plumbing, Carpentry, and general building maintenance
• Compliance with equipment operating instructions

CORE FUNCTION

• Implement existing maintenance programs or segments to achieve their stated objectives
• Responsible for various duties as detailed on the Daily maintenance task list
• Complete daily maintenance task list sheets, maintenance logs and submit
• Respond immediately to guest related and other complaints, resolve promptly before resuming the daily routine maintenance activities
• Adherence to procedures, compliance with Health and Safety requirements
• Ensure that the quality of service is to the agreed standards.
• Completion of designated projects in accordance with all stated requirements
• Make recommendations for improvement in routine and periodic maintenance
• Adhere to the Hotel’s policies, attention to detail regarding the sustainability program

 PERFORMANCE CRITERIA

• Measurable results achieved against targets set
• Compliance with approved operating procedures/standards
• Commitment to results, Functional Competency, Integrity & Work Ethics
• Quality service delivery and Customer service

JOB DESCRIPTION – MAINTENANCE INSPECTOR 

SPECIFIC DUTIES

• Check in with reception regarding outstanding maintenance requests, collect house count/arrival list, cell phone
• Complete items of work on daily maintenance task list within the prescribed timeframe, complete the daily report sheets, maintenance log and handover  to next shift maintenance inspector then submit to file at Reception
• Know how to operate the generator in the event of a power outage. Check on Diesel fuel, top up as required and record in maintenance log
• Know how the water storage systems and associated equipment operate. Also familiarize yourself with the various water lock offs and water mains on both sides of the property.
• Know how to operate and maintain all Villa/room equipment (Jacuzzi, A/C, TV, Fridge, Stove, Water Heater, etc.)
• Comply with operating and maintenance procedures for all power tools including cleaning after use
• Inspect available rooms, villas and all ancillary buildings for maintenance issues, note deficiencies and report
  •      Check property perimeter fencing, external lighting, public facilities, etc. and take requisite corrective action
  •      Exercise care and safety in carrying out activities, use materials efficiently avoiding wastage, return unused                               items to storage and cleanup work area on completion are standard operating procedures for all assignments
  •     Know and obey the rules and regulations that govern the resort
  •    Actively and effectively promote the hotels Environmental and Sustainability program to employees and guests
  •    Use the EMS Program as the guideline when carrying out  all maintenance activities undertaken at the resort
  •    Carrying out any other duties required to ensure the efficient and effective operations of the Hotel

• Respond immediately to all maintenance problems including reports made to the Front Office & resolve promptly.
• Familiarise yourself with the operation of all Hotel equipment, inspect regularly and carry out routine in house maintenance, cleaning, etc; record on maintenance log and submit
• Dispense rock salt to water softeners, pool and Jacuzzi chemicals as prescribed, record data and file

• Supervise LPG deliveries , record data, file and submit

SCHEDULE

• Hours of work – Six(6) days per week: 8:00am-3:40pm/11:00am-6:40pm/2:20pm– 10::00pm , One(1) hr Lunch
• Duties may on occasion require going over normal shift hours but there are no overtime payments attached unless specifically authorised by management. Shifts are subject to change without notice.
• Any other duties requested by management and/or the Directors