Information Technology Professional

The IT Professional is responsible for performing Network administration, the proper functioning of proprietary systems and for assisting all end users with any IT-related issues. The successful candidate will also be required to have a solid understanding of the Windows server environment.

Key Roles & Responsibilities

• Performs Network administration, including but not limited to backup and restoration, security management, user account management, email systems including email web servers, internet access, office systems and applications support.
• Completes maintenance and troubleshooting of the telephone infrastructure, LAN and WAN infrastructure, server and desktop hardware, security camera systems, software and applications.
• Deploys hardware and software as required, including but not limited to installation, configuration, integration of new system hardware and all relevant software, security patches, hot fixes and software updates.
• Performs technology needs analysis, including but not limited to planning, implementing and supporting the expansion of network infrastructure.
• Ensures IT procedures and Network security is maintained and adhered to at all levels of the company.
• Ensures documentation on IT procedures, systems and equipment is maintained.
• Ensures all system backups are maintained on schedule.
• Monitors Network performance.
• Resolve IT-related issues reported by end users, including but not limited to performing site visits to stores when required. Escalates end user issues to remote support if unable to resolve.
• Manages and tracks the IT inventory at all levels of the company.
• Maintains database security, integrity and backup procedures, with the aid of remote support.
• Manages the Hyper-V system.
• Maintains and updates the company’s website as required.
• Provides support to members of social media team as required.
• Functions as the primary point of contact for IT-related issues when external support is required.
• Updates Upper management daily and as required on the status of ongoing and completed duties.

Job Requirements

1. Bachelor’s degree in Computer Science, or a degree in any IT-related field is required.
2. At least one (1) year of Networking experience or experience in a similar IT-related field is required.
3. A working knowledge of these technologies is required; different Windows Operating Systems i.e., Windows 7-10, Windows Server 2008 – 2019, Microsoft Office, Windows Active Directory, Firewalls, Switches, Routers and other network devices.
4. A+ certification or Network + certification is preferred.
5. Knowledge of NCR Counterpoint or another ERP/IM software, Peachtree, Micropay, WordPress Web Development is preferred.
6. Knowledge of SQL and database administration is desired.
7. Knowledge of graphic design is desired.
8. Must be able to provide after-hours support and be able to work on public holidays and weekends as the need arises.

Other Knowledge, Skills and Abilities

1. Has strong analytical and problem-solving skills.
2. Self-motivated and has a strong personal work ethic.
3. Ability to effectively communicate with all levels of the company, both verbally and written.
4. Ability to work both independently and as part of a team.
5. Ability to evaluate, prioritise and find solutions to critical issues in a timely manner.