Information Systems Technician and Technologist

The University of Technology, Jamaica (UTech, Jamaica) seeks to identify a suitable candidate to fill the following post: Information Systems Technician and Information Systems Technologists

  
University of Technology, Jamaica

Division of Technology & Information Management 

VACANCY

   
The University of Technology, Jamaica (UTech, Jamaica) seeks to identify a suitable candidate to fill the following post: 
   

INFORMATION SYSTEMS TECHNOLOGIST 

 
POSITION DESCRIPTION 
The Information Systems Technologist assists with maintaining and augmenting the University’s network systems, hardware infrastructure and end-user equipment. These facilities include but are not limited to network routers, network switches, VOIP telephones, data center servers, network storage and end-user equipment. 

ACADEMIC REQUIREMENTS: 
The successful candidate will possess: 
1.	B.Sc. in Computer Science, Information & Communication Technology, or equivalent qualifications 
2.	Technical Certification at the Associate Level (e.g. Microsoft MCSA, MCSE, Cisco CCENT, CCNA, CompTIA Linux+, Server +, Security +)

ADDITIONAL REQUIREMENTS: 
•	At least four (4) years’ experience in an Information Technology environment, with hands-on experience relevant to the specialized knowledge areas.
•	Working knowledge of backup/recovery operations and procedures.
•	Knowledge of Avaya IP telephony standards and protocols, inclusive of SIP, H323, etc.
•	Working knowledge of Gigabit Network Topology.
•	Good knowledge of major Operating Systems including but not limited to Linux, UNIX, Microsoft Windows and Microsoft Server.
•	Good knowledge of computer hardware configuration, installation and operation.
•	Good knowledge of Avaya telephony equipment, configuration and operation.
•	Good knowledge of Information Systems Security principles and practices.
•	Excellent communication, time management and customer service skills.
•	Excellent project management skills.

INFORMATION SYSTEMS TECHNICIAN

POSITION DESCRIPTION 
The Information Systems Technician is responsible for providing maintenance of the computer desktop environment and telephone by analyzing requirements, resolving problems, installing hardware and software solutions and supporting the internal Helpdesk.
 He/She will provide basic assistance with administering the University’s Hardware infrastructure and end-user equipment. These facilities include but are not limited to Windows and Linux servers, Access Points, Microsoft Exchange and Wireless Access Points. The incumbent must possess both the technical knowledge required for troubleshooting and the customer service skills.
 

ACADEMIC REQUIREMENTS:
 The successful candidate will possess:
1.	Diploma in Computer Sciences/Diploma in Information and Communication Technology or equivalent qualifications from a recognized Higher Education institution.
2.	Technical Certification at the entry to intermediate level (e.g. CompTIA Linux Microsoft MCP, Cisco CCENT) 

ADDITIONAL REQUIREMENTS:
•	At least two (2) years’ of technical experience in an Information Technology environment, with hands-on experience relevant to the specialized knowledge areas.
•	Working knowledge of major Operating Systems including but not limited to Linux, UNIX and Microsoft Windows.
•	Knowledge of Avaya IP telephony standards and protocols
•	Good knowledge of computer hardware configuration installation and operation.
•	Ability to analyze systems data in order to identify security infractions
•	Ability to troubleshoot computer and telephony hardware problems
•	Excellent communication, time management and customer service skills.