IT Support Specialist

Responsible for the assigned help desk requests, identifying trends and recommendations to improve efficiency. 

Assemble, configure, and maintain desktop computers, laptops, phones, printers, and related equipment. 

Perform desktop PC troubleshooting to isolate and diagnose common workstation and workstation network problems. 

Supporting and interacting with end users, including moves, transfers, new hires, etc. 

Inventory and asset management tracking including intake, disposal, commissioning and decommissioning of all hardware and software, including headsets. 

End-point software administration (manual installation, automated push and investigation and escalation of incidents).  

Work with Humach Head Office and IT Support team for technical escalations. 

Other duties as assigned. 

CompTIA A+ Certification or equivalent with continuous education credits (Required). 

Provide business-hours and after-hours support both on-site and remotely (Required).  

Minimum 1 year IT Support Experience required (Required). 

Minimum 1 year supporting Windows 10 and Windows 11 operating systems (Required). 

Minimum 1 year supporting Microsoft Office 365 (Required). 

Minimum 1 year supporting Active Directory (Optional). 

Degree in Information Technology or a related field (Optional). 

Network hardware and software support experience (Optional). 

Minimum 1 year supporting personnel in a call center environment (Optional). 

Minimum 1 year supporting CCaaS software such as Talkdesk, Five9, Amazon Connect, etc. (Optional). 

Exceptional time management and organizational skills, with the ability to multi-task. 

Strong problem-solving and troubleshooting skills. 

Excellent interpersonal skills including strong communication and teamwork. 

Ability to work flexible days and hours for both on-site and remote activities.