GAMING LOUNGE SUPERVISOR

Gaming Lounge located in Kingston Jamaica seeks to fill the position of Gaming Supervisor

Gaming Supervisor

 Job Summary

Responsible for monitoring all activity on the floor at a gaming establishment. Supervising employees and patrons, handling complaints, attending to machines, and ensuring quality customer care.

 Primary Responsibilities

• Observe gaming tables for proper etiquette.
• Supervise subordinates.
• Handle service complaints.
• Record and compile reports.
• Ensure regulations are adhered to while patrons gamble.
• Survey tables for suspicious activity.
• Assist with hiring, and training of staff.
• Assist in evaluating employees' performance.
• Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
• Ensure facility is up to code and has adequate fire protection.
• Call for maintenance on malfunctioning machines.
• Keep abreast of information pertaining to gaming operations, promotions and events, and disseminate said information to appropriate persons.

 Qualifications:

• Tertiary education
• Familiarity with the Betting Gaming and Lotteries Commission's regulations would be an asset
• At least 2 years’ experience in a team leading position 
• Familiarity with the field's concepts, practices, and procedures
• A degree of flexibility and latitude.