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Azul Beach Resort (KMS Jamaica Limited)

FOOD AND BEVERAGE TRAINER

Azul Beach Resort (KMS Jamaica Limited)

  • Westmoreland
  • Not disclosed
  • Contract
  • Updated 15/05/2024
  • Azul Beach
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The ideal candidate for this role will be required to assist in the efficient and effective execution of the training and development of the food and beverage department.

Responsibilities:

  • Identify training needs and implement solutions to maximize results to positively impact guest satisfaction through personalized service, productivity and performance.
  • Develop standard F&B general and outlet specific checklists using Karisma and AAA four diamond standards. To be used as foundation for F&B training.
  • Develop an ongoing F&B training program within three - or four-month, continuous cycle.  
  • Develop specific courses for upselling of F&B non package sales.
  • Develop specific leadership training for F&B leaders.
  • Develop the training modules for F&B team members.
  • Develop standard F&B on-boarding programme for all new F&B recruits and F&B trainees.
  • Conduct regular outlet audits to monitor and evaluate the effectiveness of the different training sessions.
  • Work with Training Manager to identify and partner with external companies that could contribute to the learning experience (e.g. suppliers of wines, coffee, liquors etc.)
  • Follow up with F&B leaders to ensure orientation/training materials are current. Ensure Job Task Checklists are used for all new team members.
  • Develop and nurture F&B outlet mentors.
  • Participate in F&B team member performance evaluations.
  • In as much as possible, focus training at outlets rather than in classrooms, 30–45-minute sessions.
  • Develop a healthy culture of inter outlet competition to include for example “Best F&B Outlet” monthly award based on established KPIs e.g. GSI outlet score and internal audit scores.
  • Ensure the necessary learning materials are available.
  • Ensure all training records are up to date.

 

Abilities/Skills: 

  • Communication and public speaking  
  • Openness to change 
  • Conflict Management  
  • Discretion  
  • Proactivity 
  • Responsible  
  • Honesty 
  • Service Attitudes 
  • Kindness 

 

Requirements:

  • Bachelor’s Degree in Hospitality, Psychology, Business or equivalent
  • Impressive communication, presentation, and interpersonal skills.
  • A minimum of 3-5 years of proven experience in a Training Administrator, F&B Trainer or similiar position.
  • Solid knowledge of the latest corporate training techniques.
  • Excellent time management and organizational skills. 
  • Highly organized, punctual, and responsible
  • Business and results oriented person

 

Knowledge:

  • Microsoft Office 
  • Accounting 
  • Administration 
  • Strategic Planning  
  • Training Delivery 

 

Training:  

  • Leadership Course 
  • Motivation  
  • Hygienic Food Handling 
  • Quality, Safety and Environment Programs 
  • Induction to the specific Job

Ref: FOOD AND BEVERAGE TRAINER
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Azul Beach Resort (KMS Jamaica Limited)

Azul Beach Resort (KMS Jamaica Limited)

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