BRANCH SUPERVISOR (TOBAGO)

BRANCH SUPERVISOR (TOBAGO)

BRANCH SUPERVISOR (TOBAGO) 

Permanent – Full Time 

Salary range - $10,000.00 - $11,000.00 

JOB DESCRIPTION 

The Branch Supervisor is responsible for the day-to-day operations of the branch and assisting the Operations Manager with managerial, and administrative functions. He/she maintains communication between line staff and the Operations Manager and provides support, guidance, and training to staff. 

JOB FUNCTIONS 

Some of the duties include but are not limited to the following: 

Member Service Delivery

• Ensures front-office tasks (such as teller activities, new accounts, letters and general queries) are performed at optimal service levels.
• Advises staff on matters relating to member queries and complaints.
• Monitors quality of service for members and ensures that staff are maximizing opportunities to sell products.
• Ensures all deposits in excess of the stipulated maximum deposit limit as defined by the Board of Directors and/or any suspicious deposits are accompanied by a Source of Funds Declaration and submitted to Compliance Officer. 

Loan and Lending Activities

• Provides relief to Business Credit Development Officer in the processing of loan application (as required).
• Approves members’ loan applications (Share and Character) in accordance with the Society’s guidelines. 

Financial Management

• Assists in the preparation of the annual budget and strategic planning.
• Ensures that the Branch operates within the approved budget and financial guidelines.
• Signs-off on payments where applicable accordance with Society’s guidelines.
• Ensures efficient management of Treasury (cash Management, maintenance)
• Ensures cash and cheques are banked in a timely manner.
• Submits Treasury Management sheets to Manager-Accounts. 

Delinquency Management

• Monitor loan performance to identify delinquent members specific to the Branch.
• Liaise with Recoveries department to manage delinquency within the first 30 days of loan being delinquent. 

Facilities Management

• Ensures all staff are aware of and comply with all Health and Safety regulations as directed by the Society.
• Ensures the upkeep of the premises as it relates to cleaning and safety.
• Ensures the timely opening and closing of the premises.
• Ensures the proper maintenance of the Society’s property and equipment. 

Treasury Management

• Ensures teller draws are balanced daily as per the Society’s guidelines.
• Acts as first custodian to vault door combination and keys in branch. 

Records Management

• Archives documents in keeping with the Society’s records management policy.
• Ensures that records are protected, filed and retrieved in a standardized manner. 

Human Resource Management

• Assists in the recruitment and selection of department staff.
• Provides regular effective training, coaching, and mentoring to team members regarding all

       aspects of operations support to ensure individual, departmental, and strategic goals are met.

• Evaluates staff’s work performance and conduct quarterly reviews.
• Assist in the development of staff by coordinating learning and development activities.

Communication/ Reporting

• Prepares branch’s Monthly Activity Reports (Loans) for submission to Credit Manager.
• Prepares branch’s Monthly Activity Reports for submission to the Operations Manager.
• Develops and maintains effective communications systems / links between the head Office and other branches.
• Monitors and keeps staff apprised of department’s performance. 

Miscellaneous

• Compliance with the Society’s policies and procedures and the regulations of other external governing bodies.
• Evaluating fixed assets and general needs and purchases.
• Ensures hospitality arrangements (catering, room allocation, security) are made for meetings held at Branch.
• Reports any suspicious activities immediately to the Compliance Officer.
• Any other duties or tasks assigned by the Operations Manager. 

EDUCATION AND EXPERIENCE

• B.Sc. degree in Management Studies, Business Administration, Marketing, Banking and Finance or any other related field.
• A minimum of five (5) years’ experience working in a similar capacity.
• Working knowledge of basic accounting principles.
• Working knowledge of loan processing and management.
• Working knowledge of the principles of lending. 

REQUIRED SKILLS AND ABILITIES

• Excellent verbal, listening, and written communication skills.
• Ability to multi-task.
• Must be able to work independently and as part of a team.
• Excellent relationship management and team building skills.
• Excellent organisational skills.
• Focused with an excellent work ethic.
• Excellent time management skills.
• Strong decision-making skills.
• Knowledge of basic office procedures and computer literate.
• Experience in the use of Microsoft Word.

We wish to thank all applicants for your interest.

Only Shortlisted persons will be contacted for the purpose of an interview.