BAR SERVERS (COCO CAY)

POSITION SUMMARY: The Bar Server is responsible to support the Beverage Division in all operational aspects of beverage products and services on the Destination. This position actively engages with Guests while suggesting and serving alcoholic and non-alcoholic beverages in the bar lounge or by the

POSITION SUMMARY:

The Bar Server is responsible to support the Beverage Division in all operational aspects of beverage products and services on the Destination. This position actively engages with Guests while suggesting and serving alcoholic and non-alcoholic beverages in the bar lounge or by the beach or pool. This role maintains a positive working environment and focuses on exceeding Guest Satisfaction.

All duties and responsibilities are performed following Royal Caribbean International's Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Reports to assigned workstation on time and assists with the set-up of the bar, venue, and surrounding area. Follows opening and closing procedures at the workstation.
• Assists to arrange bar display as instructed to create an attractive merchandising display.
• Greets and engages with all Shipboard Crew, answers the questions, and provides information about Destination and bar products and services.
• Actively promotes and upsells the specials, signature beverages, and other products and services on the Destination.
• Uses tray services technique while serving Guests in a bar lounge or by the beach/pool.
• Provides beverage service as per purchased package. Follows Company's protocols to track the service provided.
• Maintains knowledge of food allergies and is able to recommend alternatives when needed.
• Ensures that workstation, bar/beach/pool tables are clean. Removes empty glasses and cans. Follows 'Save the Waves' recycling empty cans, bottles, and glasses.
• Works independently and without immediate supervision. Promotes Teamwork and provides on-the-job training to the Bar Attendant to strengthen their current performance.
• Maintains an awareness of drink trends and assists Guests in their drink selections. Suggests alternative drinks if the drink of choice not available in current inventory or menu.
• Assists in the restocking the bars and provision areas.
• Participates in trainings and meetings. Adheres to a Company confidentiality agreement.
• Follows the Destination's grooming standards. Ensures personal appearance, hygiene, and uniform appearance are always in accordance with Company policy. Maintains a safe and sanitary environment for Guests and the Team.
• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.

QUALIFICATIONS:

• A High School Diploma or higher.
• Minimum two (2) years' experience in bar operations experience or training preferably in a hotel or cruise ship.
• Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
• Knowledge of varying brands and quality of liquors, wine, and beers.
• Knowledge of Beverage Handling Procedures, Public Health, Guest Service, and Problem Resolution.
• Ability to navigate within the point-of-sale systems. Ability to resolve problems and to work without supervision.
• Ability to work positively and cooperatively in a diverse international environment.
• Ability to maintain focus, work with strict deadlines, multitask and be flexible and adaptable.
• Successfully passes ServSafe training within the first 30 days of contract. Actively follows ServSafe requirements.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.
• Ability to read and write English, to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members.
• Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is an advantage.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.