Application Development & Support Lead

The Application Development and Support Lead role is responsible for developing CXC software products and developing code for new applications according to technical specifications and system designs, providing technical, functional and operational support of the application suite of CXC products.

Key Duties and Responsibilities

• Analyse the Councils needs then design, test, deploy and maintain software that addresses the business requirements.
• Collaborate with Operations team to ensure seamless transition of new applications into the production environment.
• Troubleshoot production issues and restore service by resolving customer-facing incidents.
• Contribute to the design, implementation and enhancement of critical applications.
• Manages team of developers.
• Such other related duties as may be assigned by any duly authorised person(s)

Required Activities

Analyses the Councils needs then design, test, deploy and maintain software that addresses the business requirements.

• Actively works with business stakeholders and Business Analyst to deliver efficient scalable applications based on agile methodologies.
• Works with Business Analyst to develop, articulate and document business functional and non-functional requirements
• Works closely with Business Analysts and IS Development and Delivery team members to understand data requirements and ensures data quality is maintained for all applications.
• Incorporates and communicates with application stakeholders throughout the design process.
• Works with stakeholders and ISD team members to define application product roadmaps based on incremental modular development.
• Works as counterpart to external service providers to ensure knowledge transfer of areas outsourced by the Council
• Participates in database and technical design of new data applications.

Collaborates with Operations team to ensure seamless transition of new applications into the production environment.

• Works with IS Application Support team to determine long-term maintenance needs and responsibilities after application implementation.
• Assist in developing and maintaining proper technical and user documentation for each system in a consistent and structured manner, including run books.
• Provide technical requirements to Senior Database Administrator, Senior Security Analyst and Infrastructure Manager prior to deployment of new software.
• Works with the Business Analyst to translate functional and non-functional requirements into testing requirements.
• Assist with capacity planning for hosting and storage environments.
• Work with the Help Desk, End User Computing, Development Teams as well as lines of business on projects as needed.

Manages team of developers.

• Mobilise resources as required.
• Provide technical advice to business analysis processes.
• Plan and manage work schedule.

Troubleshoot production issues and restore service by resolving customer-facing incidents.

• Identifies, researches, diagnoses production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, integrations, and content.
• Modify, adapt, and enhance existing software as necessary including, but not limited to, changing scripts, reviewing application logs and making necessary modifications to correct errors, allow adaptation to new hardware, or to improve performance of the software in a production environment.
• Performs technical troubleshooting to resolve production system issues documents all solutions to assist in handling future similar problems in company Knowledge Base library.
• Works with IS Development & Delivery team to determine long-term maintenance needs and responsibilities after application implementation.
• Identifies existing or potential problems, trouble shoots functional issues with applications, and provides timely resolutions and recommendations for remediation.
• Manage an individual open case queue, while monitoring the team escalation queue and regularly receive escalated cases from management and prioritize accordingly.
• Document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources in accordance with published guidelines.
• Leads in developing and maintaining proper technical and user documentation for each system in a consistent and structured manner, including run books.
• Ensures application/system quality, integrity and performance.
• Provides hands-on application management for mission critical systems.

Contribute to the design, implementation and enhancement of critical applications.

• Ensures quality control through testing and debugging software for accuracy, completeness, and system integrity.
• Works with the Business Analyst to translate functional and non-functional requirements into testing requirements.
• Writes and executes test scripts, develops test data as needed to satisfy manual and/ or automated testing needs for project testing and/ or production defect resolution.
• Follow internal change control process to implement any required product modifications.
• Works with the Help Desk, End User Computing, Development Teams as well as lines of business on projects as needed.
  
  

Such other related duties as may be assigned by any duly authorised person(s)

Organizational Relationships

• All Staff

External Contacts

• Vendors
• Contractors
• Service Providers

Qualifications and Experience

• University degree BSc and MSc in Business, Computer Science, Computer Engineering, Information Technology Management.
• A minimum of 5 years of significant related work experience as a DBA supporting large-scale production systems and providing technical expertise in a MS SQL environment.
• 3+ years of software development experience.
• 3+ years of experience as scrum master on highly visible projects using the agile methodology.
• Strong proficiency with both Agile and Waterfall/SDLC methodologies.
• Proven ability to manage internal and external development projects from inception to successful implementation.
• Work independently and as a team member.
• ITIL professional certification is preferred.

Skills Required

• Strong proficiency with Agile/SCRUM SDLC methodologies.
  Proficiency in requirements gathering and documentation procedures.
• Proven ability to manage internal and external development projects from inception to successful implementation.
• Strong project management skills with the demonstrated. ability to multi-task and work on multiple projects in a cross-functional environment.
• Good interpersonal and communication skills.
  Management and administrative skills.
• Planning, analytical and research capabilities.
• Contract management skills.