ASST. PORT FACILITIES OFFICER (COCO CAY)

POSITION SUMMARY: The Assistant Port Facility Security Officer is responsible to ensure the safety and security of the Private Destination. This role focuses on Guests, Team Members, and Visitors' safety, responds to any type of emergency. This position assists the Port Facility Security Officer to

POSITION SUMMARY:

The Assistant Port Facility Security Officer is responsible to ensure the safety and security of the Private Destination. This role focuses on Guests, Team Members, and Visitors' safety, responds to any type of emergency. This position assists the Port Facility Security Officer to implement and run the Destination Security Plan to ensure a secure working environment. The Assistant Port Facility Security Officer oversees the DEL Security Guards and assists with the security and surveillance of Guests, Team Members, Visitors, equipment, and systems to ensure safety on the Destination. This position leads by example and requires exemplary organization, attention to detail, leadership skills, excellent Guest and Team Member engagement, training, knowledge of the product and service standards.

All duties and responsibilities are performed following Royal Caribbean International's Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establishes the visibility of the security through patrolling indoor and outdoor areas.
• Reports any suspicious activity around the Destination. Interacts with Guests to ensure their security and compliance with reasonable standards of conduct. Responds promptly and effectively to calls for assistance.
• Evaluates situations quickly to determine the appropriate security response and takes action to address incidents.
• Demonstrates effective communication and conflict resolution skills but can utilize physical control and restraint techniques, when necessary, to control escalating or dangerous situations.
• Raises the awareness and importance of safety and security in each department's daily activities.
• Resolves incidents, conducts interviews, writes the reports, assists to recognize evidence, controls the crowds.
• Participates in trainings and drills and performs other security-related duties to enhance the Guest experiences.
• Operates accommodation database, key management, key locking plan, CCTV maintenance, and reporting.
• Follows established departmental policies and procedures to ensure compliance with ISPS regulations.
• Establishes effective communication with the Ship Security in port.
• Follows local port regulations and protocols. Inspects the pier during operation and non-ship days.
• Screens personal items of Team Members, Contractors, Visitors, and Vendors to ensure safe arrival and departure.
• Participates in trainings and meetings. Adheres to a Company confidentiality agreement.
• Follows the Destinations grooming standards and ensures the Team follows the standards.
• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.
• Manages work schedules to meet the needs of the operation. Develops, implements, and monitors rotation sheets for the operation. Keeps record of hours worked and approves overtime.
• Maintains the continuous updating of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes.

FINANCIAL RESPONSIBILITIES

• Maintains all security equipment par level and reinforces key management policy.

QUALIFICATIONS:

• A High School Diploma is required. Valid driving license.
• Three (3) years of progressive experience in the army, maritime, aviation, police, or hotel security environment, with the ability to function in a multicultural corporate environment.
• Prior experience supervising a Security Team onboard a ship or a land-based destination is an advantage.
• Training or experience in counter-terrorism and physical security which includes: access control including antiterrorist countermeasures, security screening methods, and equipment operation (x-ray, metal detector, weapons, explosives, and narcotics detection). Knowledge of ISPS rules and regulations.
• Strong communication skills, conflict resolution abilities, incident command, including first responder, scene and evidence preservation, investigation, interview, and documentation.
• Appropriate enforcement skills, including appropriate detention and physical search procedures.
• Ability to navigate within the Internet, Security systems, CCTV, MS Office, E1, Medallia, Amos, crunch time is required.
• Strong organizational and multitasking skills, and attention to detail. Ability to work under stress and tight deadlines.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.
• Ability to read and write English, to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.

WORK ENVIRONMENT:

• Outdoor environment where high temperature, precipitation, and humid temperatures are experienced.
• While performing the duties of this job, the Team Member is required to work outdoors in extremely humid and hot conditions for an extended time, walking in sand and uneven surfaces.