ASSISTANT HOUSEKEEPING MANAGER

• To be familiar and to make sure that all personnel in her area is familiar with the ROH (Room of the House) and the rooms inventory, as well as with their main characteristics.
• To supervise the consumption of amenities in the rooms.
• To participate in the production of a monthly inventory, or at other times as required, of linen and operating equipment.
• To supervise the cleaning, appearance standards, and supplies, based on the appropriate check lists, as well as the preservation conditions and the operation of the furniture and equipment in the rooms, based on the established standards.
• To report any lack of compliance in the rooms to the corresponding department.
• To supervise the control of the master keys of the department on a daily basis.
• To participate in the training and education of the personnel in the department.
• To supervise that the correct lost and found control and procedures are being carried out.
• To supervise and follow up on the Supervisors’ and Housekeepers’ reports.
• To follow up on comments made by guests on the GSS report corresponding to the Housekeeping department and to fulfill the quality program.
• To produce and send the purchase requisitions and the warehouse requisitions for the housekeeping department.
• To supervise the maintenance activities and works requested by the rooms and public areas departments.
• To follow up on the discrepancies report, as well as its immediate solution.
• To organize, distribute, and supervise the work loads of the department personnel, based on the occupation forecasts.
• To produce, in the absence of the Executive Housekeeper schedule work shifts, work schedules, vacation times, and special permits for the collaborators working in the department.
• To adhere and comply with the budget assigned to the department at all times.
• To supervise the execution of the night courtesy service.
• To supervise the good conditions of the decoration and the appearance of the public areas and rooms.
• To ensure the good preservation and operation conditions of the operating equipment in the Public Areas and Housekeeping departments.
• To supervise the safety and hygiene guidelines, the energy saving, environmental, and the internal civil protection programs, as well as any other applicable programs.
• To produce the reports required for the housekeeping and public areas departments.
• To be familiar with the handling and use of chemical products used in the operation in her areas, in accordance to the supplier’s recommendations.

JOB PROFILE:

Academic education:

• B. A. in Business Management or a related degree.

Experience:

• At least 2 years in a similar position in a 5 stars hotel.