AQUATICS ATTENDANT (COCO CAY)

POSITION SUMMARY: The Aquatics Attendant is responsible to deliver industry-leading hospitality standards in the tours and excursions experience on the Destination. This role establishes and drives a positive working environment and focuses on the Guest Experience which would include but is not limi

POSITION SUMMARY:
The Aquatics Attendant is responsible to deliver industry-leading hospitality standards in the tours and excursions experience on the Destination. This role establishes and drives a positive working environment and focuses on the Guest Experience which would include but is not limited to, engaging with Guests and selling, tickets, mats, snorkel, tours, Wave Jet, Zip Line, Kayak, Day Beds, Up, Up & Away and any subsidiaries. The Aquatics Attendant assists the Lead Shore Excursions and the Shipboard Team with the sale of items, check-in processes, and maintaining all Aquatics areas. This position requires excellent Guest engagement, concentration, attention to detail, and knowledge of products and services.

All duties and responsibilities are performed following Royal Caribbean International's Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrates excellent customer care skills.
• Answers Guests' questions delivers clear instructions for tours and activities to Guests including but not limited to, boundaries, routes, safety information, weather concerns, communication procedures, and emergency protocol.
• Provides information about tours, products, and services available on the Private Destination.
• Assists Guests to complete waiver forms accurately.
• Record sales information neat and accurately.
• Effectively uses handheld devices to take bookings.
• Upsells tours, products, and services effectively.
• Maintains general cleaning of all the equipment including but not limited to, buoy lines, EZ dock, boats, life jackets, snorkel equipment, Day Beds, Sun Loungers, Floating Beach Mats, etc.
• Follows correct sanitization processes of equipment.
• Has knowledge of available rescue equipment and its usage, asks for training if needed.
• Keeps clear and professional communication on the radio channel provided for the operation.
• Set up and close down working areas as per schedule or instructed by Lead Shore Excursions
• Maintains cleanliness and integrity of the assigned position. Adheres to a Company confidentiality agreement.
• Participates in trainings and meetings. Notifies the Manager regarding work schedules and time records.
• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.
• Ensures personal appearance, personal hygiene, and uniform appearance are always by Company policy. Maintains a safe and sanitary environment for Guests and fellow Team Members.

FINANCIAL RESPONSIBILITIES

• Takes care of and ensures all operational equipment is in good condition. Ensures used equipment and tools are cleaned and properly stored at the end of the day or after completing a task.
• Stocks, takes inventory, and sells Snorkel Shack products and services.
• Takes inventory of all Shore Excursions equipment. Reports waste. Actively looks for ways to reduce waste and costs.

QUALIFICATIONS:

• A High School Diploma or equivalent vocational training is required. Ability to perform basic math functions.
• Minimum one (1) year of experience in a similar role.
• Ability to work positively and cooperatively in a diverse international environment.
• Excellent knowledge of customer service, needs assessment, problem resolution, and achievement of quality service.
• Effective verbal communications skills.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.
• Ability to read and write English, to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• All destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.
• Must be physically fit.

WORK ENVIRONMENT:

• Outdoor environment where high temperature, precipitation, and humid temperatures are experienced.
• While performing the duties of this job, the Team Member is required to work outdoors in extremely humid and hot conditions for an extended time, walking in sand and on uneven surfaces.

Click here to apply online